[kictanet] Airtel Plans Africa Exit

Sat Jan 28 10:28:25 EAT 2017

Ahmed

In the land of the blind the one eyed man is king..

Ali Hussein
Principal
Hussein & Associates
+254 0713 601113 

Twitter: @AliHKassim
Skype: abu-jomo
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"We are what we repeatedly do. Excellence, therefore, is not an act but a habit."  ~ Aristotle

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> On 28 Jan 2017, at 9:57 AM, Ahmed Mohamed Maawy via kictanet <kictanet at lists.kictanet.or.ke> wrote:
> 
> I was a dual sim person. I have visited both Safaricom and Airtel offices severally. I would:
> Take at least an hour on Safaricom queues.
> Take at most 15 minutes on an Airtel queue. And at the end of it I would say I get a more personal feeling from the customer service.
> But that is just me. Maybe someone else has a bad experience.
> 
> 
>> On Sat, Jan 28, 2017 at 9:43 AM, Tony White via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> Companies in general are favoured (or not) by their customer service.
>> While Safaricom's customer service is nothing to write home about,
>> Airtel's is appalling (this is a personal view, having had issues with
>> both!). I no longer have an Airtel line.
>> 
>> If a new company takes over from [ kencell | celtel | zain | airtel ]
>> then if they can offer first-class customer service, they may succeed
>> (where the others have failed).
>> 
>> Cheers,
>> Tony
>> 
>> 
>> On 28/01/2017, Job Muriuki via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>> > This is really sad news. Looking at Kenya's telecommunication market,
>> > safaricom holds all the cards from coverage to favourable government backed
>> > policies. This leaves competition with almost no lifeline.
>> > Having worked with a company that builds telco's infrastructure I can
>> > confirm 80% of the job is from safaricom while others just struggle with
>> > the other 20%.
>> >
>> > Am no economist but having one company domineering in any given sector is
>> > bad for the sector and the economy as the main focus is make money. To do
>> > this they cut back on employment and squeeze the supplies dry trying to cut
>> > on expenditure but if multiple companies operate we get higher employment
>> > level meaning more revenue to the government and healthy competition. The
>> > government's technocrats need get ahead of this and correct it otherwise we
>> > are not growing as a country or even as continent.
>> >
>> > On 28 Jan 2017 08:40, "Ali Hussein via kictanet" <
>> > kictanet at lists.kictanet.or.ke> wrote:
>> >
>> > Listers
>> >
>> > Another one bites the dust?
>> >
>> > I'm really curious as to whats going on in the Telco sector.
>> >
>> > Bharti Airtel has announced that it will be exiting 14 African countries
>> > within a year. The affected countries include: Chad, Congo, Gabon, Ghana,
>> > Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania,
>> > Uganda and Zambia.
>> >
>> > The telecom operator is faced with poor performance across those markets.
>> > Two years ago, when Airtel began talks to sell off its operations in
>> > Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange
>> > <http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/>,
>> > the company had stated that it wouldn’t be exiting Africa.
>> > Airtel plans Africa exit
>> > <http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/>
>> >
>> > Is the African market too competitive or is the regulatory environment
>> > skewed towards a few players?
>> >
>> > *Ali Hussein*
>> >
>> > *Principal*
>> >
>> > *Hussein & Associates*
>> >
>> >
>> >
>> > Tel: +254 713 601113
>> >
>> > Twitter: @AliHKassim
>> >
>> > Skype: abu-jomo
>> >
>> > LinkedIn: http://ke.linkedin.com/in/alihkassim
>> > <http://ke.linkedin.com/in/alihkassim>
>> >
>> >
>> > 13th Floor , Delta Towers, Oracle Wing,
>> >
>> > Chiromo Road, Westlands,
>> >
>> > Nairobi, Kenya.
>> >
>> > Any information of a personal nature expressed in this email are purely
>> > mine and do not necessarily reflect the official positions of the
>> > organizations that I work with.
>> >
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>> 
>> 
>> --
>> Tony White
>> 
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>> 
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> 
> 
> 
> -- 
> Ahmed Maawy
> Principal Product Management Specialist - Al Jazeera Media Network
> Skype: ultimateprogramer
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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