[kictanet] Airtel Plans Africa Exit

Sat Jan 28 09:57:00 EAT 2017

I was a dual sim person. I have visited both Safaricom and Airtel offices
severally. I would:

   1. Take at least an hour on Safaricom queues.
   2. Take at most 15 minutes on an Airtel queue. And at the end of it I
   would say I get a more personal feeling from the customer service.

But that is just me. Maybe someone else has a bad experience.

On Sat, Jan 28, 2017 at 9:43 AM, Tony White via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Companies in general are favoured (or not) by their customer service.
> While Safaricom's customer service is nothing to write home about,
> Airtel's is appalling (this is a personal view, having had issues with
> both!). I no longer have an Airtel line.
>
> If a new company takes over from [ kencell | celtel | zain | airtel ]
> then if they can offer first-class customer service, they may succeed
> (where the others have failed).
>
> Cheers,
> Tony
>
>
> On 28/01/2017, Job Muriuki via kictanet <kictanet at lists.kictanet.or.ke>
> wrote:
> > This is really sad news. Looking at Kenya's telecommunication market,
> > safaricom holds all the cards from coverage to favourable government
> backed
> > policies. This leaves competition with almost no lifeline.
> > Having worked with a company that builds telco's infrastructure I can
> > confirm 80% of the job is from safaricom while others just struggle with
> > the other 20%.
> >
> > Am no economist but having one company domineering in any given sector is
> > bad for the sector and the economy as the main focus is make money. To do
> > this they cut back on employment and squeeze the supplies dry trying to
> cut
> > on expenditure but if multiple companies operate we get higher employment
> > level meaning more revenue to the government and healthy competition. The
> > government's technocrats need get ahead of this and correct it otherwise
> we
> > are not growing as a country or even as continent.
> >
> > On 28 Jan 2017 08:40, "Ali Hussein via kictanet" <
> > kictanet at lists.kictanet.or.ke> wrote:
> >
> > Listers
> >
> > Another one bites the dust?
> >
> > I'm really curious as to whats going on in the Telco sector.
> >
> > Bharti Airtel has announced that it will be exiting 14 African countries
> > within a year. The affected countries include: Chad, Congo, Gabon, Ghana,
> > Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania,
> > Uganda and Zambia.
> >
> > The telecom operator is faced with poor performance across those markets.
> > Two years ago, when Airtel began talks to sell off its operations in
> > Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange
> > <http://mobilityarena.com/airtel-not-exiting-africa-
> despite-talks-to-sell-4-networks-to-orange/>,
> > the company had stated that it wouldn’t be exiting Africa.
> > Airtel plans Africa exit
> > <http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/>
> >
> > Is the African market too competitive or is the regulatory environment
> > skewed towards a few players?
> >
> > *Ali Hussein*
> >
> > *Principal*
> >
> > *Hussein & Associates*
> >
> >
> >
> > Tel: +254 713 601113
> >
> > Twitter: @AliHKassim
> >
> > Skype: abu-jomo
> >
> > LinkedIn: http://ke.linkedin.com/in/alihkassim
> > <http://ke.linkedin.com/in/alihkassim>
> >
> >
> > 13th Floor , Delta Towers, Oracle Wing,
> >
> > Chiromo Road, Westlands,
> >
> > Nairobi, Kenya.
> >
> > Any information of a personal nature expressed in this email are purely
> > mine and do not necessarily reflect the official positions of the
> > organizations that I work with.
> >
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>
>
> --
> Tony White
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
*Ahmed Maawy*
Principal Product Management Specialist - Al Jazeera Media Network
Skype: ultimateprogramer
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