<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Ahmed</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">In the land of the blind the one eyed man is king..<br><br><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Ali Hussein</b></span></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><b>Principal</b></span></div><div><b style="background-color: rgba(255, 255, 255, 0);">Hussein & Associates</b></div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; ">+254 0713 601113 </div><div style="font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); -webkit-text-size-adjust: auto; "><br></div><div><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Twitter: @AliHKassim</span></p><span style="background-color: rgba(255, 255, 255, 0);"><font></font></span><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">Skype: abu-jomo</span></p><p style="margin: 0in 0in 0pt;"><span style="background-color: rgba(255, 255, 255, 0);">LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" target="_blank">http://ke.linkedin.com/in/alihkassim</a></span></p><font><br></font></div><div><span style="background-color: rgba(255, 255, 255, 0);">"We are what we repeatedly do. Excellence, therefore, is not an act but a habit." ~ Aristotle</span></div><div><br></div><div><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);"><br></span></div>Sent from my iPad</div><div><br>On 28 Jan 2017, at 9:57 AM, Ahmed Mohamed Maawy via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">I was a dual sim person. I have visited both Safaricom and Airtel offices severally. I would:<br><ol><li>Take at least an hour on Safaricom queues.</li><li>Take at most 15 minutes on an Airtel queue. And at the end of it I would say I get a more personal feeling from the customer service.</li></ol><p>But that is just me. Maybe someone else has a bad experience.<br></p></div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Jan 28, 2017 at 9:43 AM, Tony White via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Companies in general are favoured (or not) by their customer service.<br>
While Safaricom's customer service is nothing to write home about,<br>
Airtel's is appalling (this is a personal view, having had issues with<br>
both!). I no longer have an Airtel line.<br>
<br>
If a new company takes over from [ kencell | celtel | zain | airtel ]<br>
then if they can offer first-class customer service, they may succeed<br>
(where the others have failed).<br>
<br>
Cheers,<br>
Tony<br>
<div><div class="h5"><br>
<br>
On 28/01/2017, Job Muriuki via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br>
> This is really sad news. Looking at Kenya's telecommunication market,<br>
> safaricom holds all the cards from coverage to favourable government backed<br>
> policies. This leaves competition with almost no lifeline.<br>
> Having worked with a company that builds telco's infrastructure I can<br>
> confirm 80% of the job is from safaricom while others just struggle with<br>
> the other 20%.<br>
><br>
> Am no economist but having one company domineering in any given sector is<br>
> bad for the sector and the economy as the main focus is make money. To do<br>
> this they cut back on employment and squeeze the supplies dry trying to cut<br>
> on expenditure but if multiple companies operate we get higher employment<br>
> level meaning more revenue to the government and healthy competition. The<br>
> government's technocrats need get ahead of this and correct it otherwise we<br>
> are not growing as a country or even as continent.<br>
><br>
> On 28 Jan 2017 08:40, "Ali Hussein via kictanet" <<br>
> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br>
><br>
> Listers<br>
><br>
> Another one bites the dust?<br>
><br>
> I'm really curious as to whats going on in the Telco sector.<br>
><br>
> Bharti Airtel has announced that it will be exiting 14 African countries<br>
> within a year. The affected countries include: Chad, Congo, Gabon, Ghana,<br>
> Kenya, Madagascar, Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania,<br>
> Uganda and Zambia.<br>
><br>
> The telecom operator is faced with poor performance across those markets.<br>
> Two years ago, when Airtel began talks to sell off its operations in<br>
> Burkina Faso, Chad, Congo Brazzaville and Sierra Leone to Orange<br>
</div></div>> <<a href="http://mobilityarena.com/airtel-not-exiting-africa-despite-talks-to-sell-4-networks-to-orange/" rel="noreferrer" target="_blank">http://mobilityarena.com/<wbr>airtel-not-exiting-africa-<wbr>despite-talks-to-sell-4-<wbr>networks-to-orange/</a>>,<br>
<span class="">> the company had stated that it wouldn’t be exiting Africa.<br>
> Airtel plans Africa exit<br>
</span>> <<a href="http://mobilityarena.com/airtel-exit-nigeria-13-african-countries/" rel="noreferrer" target="_blank">http://mobilityarena.com/<wbr>airtel-exit-nigeria-13-<wbr>african-countries/</a>><br>
<span class="">><br>
> Is the African market too competitive or is the regulatory environment<br>
> skewed towards a few players?<br>
><br>
</span>> *Ali Hussein*<br>
><br>
> *Principal*<br>
><br>
> *Hussein & Associates*<br>
<span class="">><br>
><br>
><br>
> Tel: <a href="tel:%2B254%20713%20601113" value="+254713601113">+254 713 601113</a><br>
><br>
> Twitter: @AliHKassim<br>
><br>
> Skype: abu-jomo<br>
><br>
> LinkedIn: <a href="http://ke.linkedin.com/in/alihkassim" rel="noreferrer" target="_blank">http://ke.linkedin.com/in/<wbr>alihkassim</a><br>
> <<a href="http://ke.linkedin.com/in/alihkassim" rel="noreferrer" target="_blank">http://ke.linkedin.com/in/<wbr>alihkassim</a>><br>
><br>
><br>
> 13th Floor , Delta Towers, Oracle Wing,<br>
><br>
> Chiromo Road, Westlands,<br>
><br>
> Nairobi, Kenya.<br>
><br>
> Any information of a personal nature expressed in this email are purely<br>
> mine and do not necessarily reflect the official positions of the<br>
> organizations that I work with.<br>
><br>
</span><span class="">> ______________________________<wbr>_________________<br>
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><br>
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<br>
</span>--<br>
Tony White<br>
<span class=""><br>
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<div class="HOEnZb"><div class="h5"><br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div></div></blockquote></div><br><br clear="all"><br>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><b>Ahmed Maawy</b><br>Principal Product Management Specialist - Al Jazeera Media Network<br>Skype: ultimateprogramer<br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</div>
</div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a></span><br><span><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><br><span>Twitter: <a href="http://twitter.com/kictanet">http://twitter.com/kictanet</a></span><br><span>Facebook: <a href="https://www.facebook.com/KICTANet/">https://www.facebook.com/KICTANet/</a></span><br><span></span><br><span>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com">https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com</a></span><br><span></span><br><span>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.</span><br><span></span><br><span>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</span></div></blockquote></body></html>