[kictanet] "Talk to Safaricom" Responses to Day 1 Questions

[Sidney Ochieng]

Still wondering if there will ever be an Mpesa app

On 15 February 2017 at 19:53, Mwendwa Kivuva via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> On 14 February 2017 at 20:08, Stephen Chege via kictanet
> <kictanet at lists.kictanet.or.ke> wrote:
> > George Sidney
> >
> > Hello,  I've been on postpaid since 2013, all that time, I have been
> > receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom
> > can add the amount of bundles it gives to its postpaid customers? 100 Mbs
> > cannot even last one day and to make it worse it, there is no way one can
> > sambaza bundles to a postpaid number. Since I rarely exhaust the voice
> > bundles given to me, maybe there should be a plan to choose which
> bundles to
> > receive more than the other.  Lastly, to those unused voice bundles at
> the
> > end of every month, instead of just wiping them out, and you don't carry
> > them forward like you used to anymore, why don't you convert them to
> Bonga
> > points instead.  Cheers.
> >
> > Sidney, this appears to be a specific customer query. We are getting in
> > touch with you to clarify this issue further.
>
>
> Hi Steve, Thanks for the concise answers to most of the issues.
>
> As you have indicated to Sidney, actually this is not a specific
> customer query. Sidney may be using the "Karibu" Postpay, where the
> postpay units expire at say Ksh2000 per month, wether you use the
> service or not. I would also like to hear your response on that.
>
> Regards
> ______________________
> Mwendwa Kivuva, Nairobi, Kenya
> twitter.com/lordmwesh
>
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-- 
Regards,
Sidney

*Twitter:* @princelySid <https://twitter.com/princelySid> | *Website: *
sidneyochieng.co.ke
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