[kictanet] "Talk to Safaricom" Responses to Day 1 Questions

[Mwendwa Kivuva]

On 14 February 2017 at 20:08, Stephen Chege via kictanet
<kictanet at lists.kictanet.or.ke> wrote:
> George Sidney
>
> Hello,  I've been on postpaid since 2013, all that time, I have been
> receiving 100 Mbs per month, we are now in 2017, is there a way Safaricom
> can add the amount of bundles it gives to its postpaid customers? 100 Mbs
> cannot even last one day and to make it worse it, there is no way one can
> sambaza bundles to a postpaid number. Since I rarely exhaust the voice
> bundles given to me, maybe there should be a plan to choose which bundles to
> receive more than the other.  Lastly, to those unused voice bundles at the
> end of every month, instead of just wiping them out, and you don't carry
> them forward like you used to anymore, why don't you convert them to Bonga
> points instead.  Cheers.
>
> Sidney, this appears to be a specific customer query. We are getting in
> touch with you to clarify this issue further.


Hi Steve, Thanks for the concise answers to most of the issues.

As you have indicated to Sidney, actually this is not a specific
customer query. Sidney may be using the "Karibu" Postpay, where the
postpay units expire at say Ksh2000 per month, wether you use the
service or not. I would also like to hear your response on that.

Regards
______________________
Mwendwa Kivuva, Nairobi, Kenya
twitter.com/lordmwesh