[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[Vincent Mosoti]

Thanks Walu et al for facilitating this.

I have 3 questions here;

1) What's Safaricom's commitment to fight fraud directed to its users? For
example, attached here is a screenshot of an SMS i received purportedly
from KCB advertising some form of loans. While safaricom/kcb/equity advises
consumers to be vigilant, can't you deploy technologies that prevent/filter
such spam/fraud messages getting through the network to intended users.
Most of these SMSes have a common pattern and IMHO, i believe Safaricom
have capabilities of deploying sophisticated technologies like machine
learning to filter out/ prevent them from reaching to the intended persons.

2) Why are unregistered SIM cards allowed to use Safaricom network. Most
frauds and crimes committed are likely to use unregistered sims to conceal
their identities.

3) Any plans lowering MPESA rates? Honestly why charge a transaction twice.
I feel withdrawing money should be free, because the phrase 'utume mpaka ya
kutoa' always results you incurring more sending costs that initially
anticipated.


On Tue, Feb 7, 2017 at 10:37 PM, Mwendwa Kivuva via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> On 7 February 2017 at 22:37, Odhiambo Washington via kictanet
> <kictanet at lists.kictanet.or.ke> wrote:
> > On 7 February 2017 at 21:18, Emmanuel Khisa <oloo.khisa at googlemail.com>
> > wrote:
> >>
> >> Safaricom in the new strategy have decentralised their operations fully
> to
> >> diffeent regions in the country...I would be glad if the staff posted in
> >> these regions focussed on improving quality of service across the
> >> country...An example is the Western Kenya office in Kisumu should try
> and
> >> resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno
> >> section has serious signal drops.
> >
> >
> > I second that, Emmanuel.
> >
> > Can Safaricom tell us when they expect to have the BS at Chulaimbo? I
> tried
> > pushing for this for years till I gave up. They can put it kwetu Nyumbani
> > :-)
>
>
> Thank you all who have raised issues of access to marginalized areas.
>
> The Chair of The Universal Service Advisory Council (USAC), Catherine
> Ngahu, when she appeared before senate sough to answer some questions
> on USF and the role of Operators. She said they have 2.3 billion that
> operators have refused to bid to covers some areas using those funds.
>
> "In the bidding we have faced challenges where some areas we are
> willing to provide funding the operators are unwilling even for pay to
> proceed. They have bid less areas than we intended" - Catherine Ngahu,
> Chair USAC.
>
> Evidence: at the 49th minute mark of this video
> https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s
>
> 1. Has Safaricom been able to utilise the USF in providing access to
> the underserved?
> 2. Has Safaricom requested for the USF in the first place?
> 3. If yes, where have they utilised the funds?
> 4. Does Safaricom have any need of using the USF given the amount of
> capital they command?
>
> Sincerely,
> ______________________
> Mwendwa Kivuva, Nairobi, Kenya
> twitter.com/lordmwesh
>
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-- 
Vincent Mosoti,
Analytics/Business Intelligence Consultant.
Skype: vmmosoti
Phone:  +254 722 972805
LinkedIn: ke.linkedin.com/in/vmosoti
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