[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[Mwendwa Kivuva]

On 7 February 2017 at 22:37, Odhiambo Washington via kictanet
<kictanet at lists.kictanet.or.ke> wrote:
> On 7 February 2017 at 21:18, Emmanuel Khisa <oloo.khisa at googlemail.com>
> wrote:
>>
>> Safaricom in the new strategy have decentralised their operations fully to
>> diffeent regions in the country...I would be glad if the staff posted in
>> these regions focussed on improving quality of service across the
>> country...An example is the Western Kenya office in Kisumu should try and
>> resolve quality issues between Kisumu and Busia...e.g Ojolla to Maseno
>> section has serious signal drops.
>
>
> I second that, Emmanuel.
>
> Can Safaricom tell us when they expect to have the BS at Chulaimbo? I tried
> pushing for this for years till I gave up. They can put it kwetu Nyumbani
> :-)


Thank you all who have raised issues of access to marginalized areas.

The Chair of The Universal Service Advisory Council (USAC), Catherine
Ngahu, when she appeared before senate sough to answer some questions
on USF and the role of Operators. She said they have 2.3 billion that
operators have refused to bid to covers some areas using those funds.

"In the bidding we have faced challenges where some areas we are
willing to provide funding the operators are unwilling even for pay to
proceed. They have bid less areas than we intended" - Catherine Ngahu,
Chair USAC.

Evidence: at the 49th minute mark of this video
https://www.youtube.com/watch?v=XerhfH8xD3c&t=2904s

1. Has Safaricom been able to utilise the USF in providing access to
the underserved?
2. Has Safaricom requested for the USF in the first place?
3. If yes, where have they utilised the funds?
4. Does Safaricom have any need of using the USF given the amount of
capital they command?

Sincerely,
______________________
Mwendwa Kivuva, Nairobi, Kenya
twitter.com/lordmwesh