[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

[esther kamande]

Thanks Walu and team for this.



On reporting tools available; my concern is regarding the *reporting
procedure*, the current system of going to social media and calling
customer care is cumbersome and doesn't provide the anonymity that most
users would prefer in such instances.


Safaricom needs to add *a report option on their *100# menu* that majority
of its users know how to operate *to simplify the process of reporting
fraud and bullying for anonymity* like facebook. You can also add the "*block
button" *while at it to keep away the persistent "bad boys". Most phones
don’t have the screening function.



Thank you for your indulgence Steve.



Regards,



Esther Kamande

Advocate | Policy Analyst



Twitter: @enkamande






Regards,

Esther Kamande

Advocate | Policy Analyst

Twitter: @enkamande




On Tue, Feb 7, 2017 at 11:45 AM, Barrack Otieno via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Indeed, i guess that is what makes the difference.
>
> Great
> On Feb 7, 2017 11:37 AM, "Mwendwa Kivuva" <Kivuva at transworldafrica.com>
> wrote:
>
>> On 7 February 2017 at 11:16, Barrack Otieno via kictanet
>> <kictanet at lists.kictanet.or.ke> wrote:
>> > Many thanks for your response. Just to confirm that i have been
>> > contacted by the Engineering team and we will arrange to go to the
>> > ground in Kisamese and Olepolos areas with an objective of finding a
>> > solution. Thank you for the quick action.
>>
>>
>> So Safaricom is actually listening, and solving the problems Kenya is
>> facing. This is very commendable.
>> ______________________
>> Mwendwa Kivuva, Nairobi, Kenya
>> twitter.com/lordmwesh
>>
>
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