<div dir="ltr"><div dir="auto" style="font-size:12.8px"><br></div><div><div><p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif">Thanks Walu and team for this.<span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif"><span> </span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif">On reporting tools available; <span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">my concern is regarding the <b>reporting procedure</b>, the current system of going to social media
and calling customer care is cumbersome and doesn't provide the anonymity that
most users would prefer in such instances. </span></span></p><p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif"><span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><br></span></span></p><p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif"><span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">Safaricom needs to add</span> <b>a
report option on their *100# menu</b> that majority of its users know how
to operate <b>to simplify the process of reporting fraud and bullying for
anonymity</b> <span style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial">like facebook. Y</span></span><span style="font-family:tahoma,sans-serif;font-size:12pt">ou can also add
the "</span><b style="font-family:tahoma,sans-serif;font-size:12pt">block button" </b><span style="font-family:tahoma,sans-serif;font-size:12pt">while at it to keep away the
persistent "bad boys". Most phones don’t have the screening function.</span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif"><span> </span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif">Thank you for your indulgence Steve.<span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:tahoma,sans-serif"><span> </span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:tahoma,sans-serif">Regards,</span><span style="font-size:12pt;font-family:arial,sans-serif"><span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:arial,sans-serif"><span> </span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:tahoma,sans-serif">Esther
Kamande </span><span style="font-size:12pt;font-family:arial,sans-serif"><span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:tahoma,sans-serif">Advocate |
Policy Analyst</span><span style="font-size:12pt;font-family:arial,sans-serif"><span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:arial,sans-serif"><span> </span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify;line-height:normal;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial"><span style="font-size:12pt;font-family:tahoma,sans-serif">Twitter:
@enkamande</span><span style="font-size:12pt;font-family:arial,sans-serif"><span></span></span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt;text-align:justify"><span style="font-size:12pt;line-height:115%;font-family:tahoma,sans-serif"><span> </span></span></p></div><div><br></div></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><br></div><div><i><font color="#ff00ff"><br></font></i></div><div><p style="font-size:12.8px;text-align:justify"><font face="tahoma, sans-serif">Regards,</font></p><p style="font-size:12.8px;text-align:justify"><span style="font-family:tahoma,sans-serif;font-size:12.8px">Esther Kamande </span><br></p><p style="font-size:12.8px;text-align:justify"><font face="tahoma, sans-serif">Advocate | Policy Analyst</font></p><p style="text-align:justify"><span style="font-family:tahoma,sans-serif;font-size:12.8px">Twitter: @enkamande</span><br></p></div><div><font face="tahoma, sans-serif"><br></font></div><div><br><br></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Tue, Feb 7, 2017 at 11:45 AM, Barrack Otieno via kictanet <span dir="ltr"><<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p>Indeed, i guess that is what makes the difference.</p>
<p>Great</p><div class="HOEnZb"><div class="h5">
<div class="gmail_quote">On Feb 7, 2017 11:37 AM, "Mwendwa Kivuva" <<a href="mailto:Kivuva@transworldafrica.com" target="_blank">Kivuva@transworldafrica.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">On 7 February 2017 at 11:16, Barrack Otieno via kictanet<br>
<<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br>
> Many thanks for your response. Just to confirm that i have been<br>
> contacted by the Engineering team and we will arrange to go to the<br>
> ground in Kisamese and Olepolos areas with an objective of finding a<br>
> solution. Thank you for the quick action.<br>
<br>
<br>
So Safaricom is actually listening, and solving the problems Kenya is<br>
facing. This is very commendable.<br>
______________________<br>
Mwendwa Kivuva, Nairobi, Kenya<br>
<a href="http://twitter.com/lordmwesh" rel="noreferrer" target="_blank">twitter.com/lordmwesh</a><br>
</blockquote></div>
</div></div><br>______________________________<wbr>_________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/listinfo/kictanet</a><br>
Twitter: <a href="http://twitter.com/kictanet" rel="noreferrer" target="_blank">http://twitter.com/kictanet</a><br>
Facebook: <a href="https://www.facebook.com/KICTANet/" rel="noreferrer" target="_blank">https://www.facebook.com/<wbr>KICTANet/</a><br>
<br>
Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/enkamande%40gmail.com" rel="noreferrer" target="_blank">https://lists.kictanet.or.ke/<wbr>mailman/options/kictanet/<wbr>enkamande%40gmail.com</a><br>
<br>
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
<br>
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br></blockquote></div><br></div>