[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Tue Feb 7 09:07:23 EAT 2017

Further to my query on use of location sensors for studies see links
below....

https://www.technologyreview.com/s/429569/how-cell-phone-data-could-slow-the-spread-of-malaria/

https://www.hsph.harvard.edu/news/press-releases/cell-phone-data-malaria/

Coach Timothy Oriedo
[image: http://]timothyoriedo.coach
<http://timothyoriedo.coach/?promo=email_sig&utm_source=email_sig&utm_medium=email_sig&utm_campaign=external_links>

On Tue, Feb 7, 2017 at 8:51 AM, Racheal Nakitare via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Dear Walu et'al
> Thank you for this brilliant idea.
> I ran out of bundles last night hence my questions this morning
> Following up on Grace Bomu's issue on human rights. Does Safaricom make
> any effort to let subscribers know and understand their rights. I would
> expect that i will find the terms and policy guidelines on the home page of
> the website.
> How long is the data collected through our transactions kept?
> Does Safaricom respect the rights to privacy of its users?
> How do you respond respond to third party requests for user information
> collected through SIM card registration
> Any efforts towards tackling Gender based Violence committed through the
> safaricom network
> I really pray that Safaricom could cover the whole country in totality . I
> live in Ongata Rongai and can not communicate on safcom while in  my house.
> Yet this is ideally a well networked area.
> Regards
> Racheal Nakitare.
>
>
>
> On Monday, 6 February 2017, 22:11, Liz Orembo via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>
> Thanks Steve, Grace and Walu.
>
> Still on privacy and data protection issues, Vodafone has reported that
> the laws are not clear as to whether it should release reports on
> government request of citizen data. Can you please explain this?
>
> On Mpesa payment, please consider notifying customers when they are about
> to reach transaction limits (like the below 2mbs bundles notification)
> Imagine someone being  caught in a 'chonga viazi' situation yet they have
> money in mpesa.
>
> Lastly, why should my bundles expire?
>
>
> On Feb 6, 2017 6:06 PM, "Walubengo J via kictanet" <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Interesting questions for Safcom.  We are now exactly 6hrs away from end
> of Day1.
>
> So if you have not asked your Consumer questions, plse do.
>
> I actually expected more consumer related questions considering the
> emotions Safcom sometimes raises on twitter :-)
>
> Like how does Safaricom protect our data held within their MPESA agents?
> We keep leaving our National IDs and mobile phone numbers all over the
> country :-(
>
> Surely a billion dollar company can have a better solution for identifying
> users while protecting their data security.
>
> walu.
>
>
> ------------------------------
> *From:* Sidney Ochieng <sidney.ochieng at gmail.com>
> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
> kictanet at lists.kictanet.or.ke >
> *Sent:* Monday, February 6, 2017 2:39 PM
> *Subject:* Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
> - Consumer Issues
>
> I'd like to know what Safaricom is doing to make it affordable for people
> to come online? While prices have reduced its not enough when half the
> population lives on less than a dollar a day. On the same note, why do
> bundles expire? Other than to make me buy more?
>
> Why is Mpesa so expensive compared to other options? When is the Mpesa app
> coming? The USSD option is so cumbersome.
>
> What sort of information do you have on me, as a subscriber? How long is
> each category of information stored for? What internal processes protect
> this data and who has access to it, within Safcom? What is the process for
> outsiders(government,  private citizen) to get access to it?
>
> Those cameras you put in all over the city, who has access to them?
>
> What's the plan for fiber? Right now I think you're my only hope for fiber
> in my home in Siaya.
>
>
>
> On 6 February 2017 at 13:35, Walubengo J via kictanet <
> kictanet at lists.kictanet.or.ke > wrote:
>
> Thnx Steve for you input.
>
> Listers, you have heard from Safaricom itself.
>
> Fungua roho and offload those questions that have been bothering you.
>
> I do have a few myself:
>
> 1.  Affordability.  The idea that bundles are cheap
> <http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans> e.g
> 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to
> 1,500Ksh or 15$ per month for 4.5GB of data.  If I watched an educational
> movie or downloaded some serious research data or software, this volume of
> data can disappear in 5minutes.  Meaning, 15$ gone in 5 minutes!
>
> My conclusion is that data bundles are not cheap - unless you are simply
> tweeting the whole day.  How can Safaricom give Kenyans a better data
> bundle-price mix that encourages more value adding activities rather than
> just social-media activities?
>
> 2.  On  Child Online Protection(COP); As the largest 'ISP' in Kenya, what
> modalities do you have for parents to control and protect kids from adult,
> terrorist or other harmful content?  Do you have something equivalent to
> DSTV parental control for mobile devices?
>
> Ni hayo tu for now.
> ----
> Meanwhile Listers, plse send out your questions for recording, Safaricom
> will then compile comprehensive responses towards the end of the week.
>
> walu.
>
>
> ------------------------------
> *From:* Stephen Chege <SChege at Safaricom.co.ke>
> *To:* Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <
> kictanet at lists.kictanet.or.ke >
> *Sent:* Monday, February 6, 2017 11:22 AM
> *Subject:* RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb)
> - Consumer Issues
>
> Hi everyone,
>
> I’m  Steve Chege Director - Corporate Affairs at Safaricom. I have over
> the years interacted with many of you, our parent Ministry and Regulator on
> diverse industry issues. I have also been a member of this list and indeed
> the community for some time now and follow closely the industry discussions
> especially issues raised about Safaricom. Through this engagement I hope to
> shed more light on a number of issues and empower you to discuss Safaricom
> with the right information, answer your questions and share our position on
> a number of industry issues. Therefore as we kick off this engagement I
> would like to thank you in advance and say I look forward to an open
> engagement.
>
> As Grace and Walu  said last week, with guidance from the KICTANET team,
> we hope to host a cocktail evening in the next few weeks where we can have
> another opportunity to talk face-to-face and possibly cover even more
> questions you may have. This is the first of many such engagements you can
> expect from us going forward.
>
> In the meantime, we look forward to your questions and will respond to
> them with as much detail as we can.
>
> Thanks and looking forward to hearing from you,
>
> Steve
>
>
> *From:* kictanet [mailto:kictanet-bounces+ schege
> <kictanet-bounces%2Bschege>=safaricom.co.ke at lists. kictanet.or.ke
> <safaricom.co.ke at lists.kictanet.or.ke>] *On Behalf Of *Walubengo J via
> kictanet
> *Sent:* Monday, February 06, 2017 08:28
> *To:* Stephen Chege
> *Cc:* Walubengo J
> *Subject:* [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) -
> Consumer Issues
>
> Greetings Listers,
>
> Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom'
> online deliberations. Going straight into today's theme, we want you to share
>  your experiences, challenges, proposed solutions with regard to Safaricom
> Services along any of the following lines:
>
> a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services
> )
> b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)
> c) Data Protection & Intermediary liability- (Premium Service Providers,
> Unsolicited sms, KRA & MPESA accounts)
> d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship
> threats, Child online Protection from harmful content, Security Cameras,
> etc)
>
> The floor is open and we have only today.  So better start talking since
> tomorrow we move on to competition issues.
>
> -walu.
>
> -Rest of the Programme-
> 1. Consumer Issues Day,
> 2. Competition Issues Day,
> 3. Innovators, Innovations & Suppliers Day,
> 4. Infrastructure & Universal Access Day,
> 5. Technology & Elections Day
> 6. Emerging Issues+AOB
>
>
> ------------------------------
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
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> --
> Regards,
> Sidney
>
> *Twitter:* @princelySid <https://twitter.com/princelySid> | *Websit e: *
> sidneyochieng.co.ke
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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