[kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Tue Feb 7 08:51:26 EAT 2017

Dear Walu et'alThank you for this brilliant idea. I ran out of bundles last night hence my questions this morningFollowing up on Grace Bomu's issue on human rights. Does Safaricom make any effort to let subscribers know and understand their rights. I would expect that i will find the terms and policy guidelines on the home page of the website. How long is the data collected through our transactions kept? Does Safaricom respect the rights to privacy of its users? How do you respond respond to third party requests for user information collected through SIM card registrationAny efforts towards tackling Gender based Violence committed through the safaricom networkI really pray that Safaricom could cover the whole country in totality . I live in Ongata Rongai and can not communicate on safcom while in  my house. Yet this is ideally a well networked area. RegardsRacheal Nakitare.

    On Monday, 6 February 2017, 22:11, Liz Orembo via kictanet <kictanet at lists.kictanet.or.ke> wrote:

 Thanks Steve, Grace and Walu.
Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this?
On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being  caught in a 'chonga viazi' situation yet they have money in mpesa.
Lastly, why should my bundles expire?

On Feb 6, 2017 6:06 PM, "Walubengo J via kictanet" <kictanet at lists.kictanet.or.ke > wrote:

Interesting questions for Safcom.  We are now exactly 6hrs away from end of Day1.
So if you have not asked your Consumer questions, plse do. 
I actually expected more consumer related questions considering the emotions Safcom sometimes raises on twitter :-)
Like how does Safaricom protect our data held within their MPESA agents?  We keep leaving our National IDs and mobile phone numbers all over the country :-( 
Surely a billion dollar company can have a better solution for identifying users while protecting their data security. walu.

      From: Sidney Ochieng <sidney.ochieng at gmail.com>
 To: Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke > 
 Sent: Monday, February 6, 2017 2:39 PM
 Subject: Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? 
Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome.
What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government,  private citizen) to get access to it? 
Those cameras you put in all over the city, who has access to them? 
What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya.

On 6 February 2017 at 13:35, Walubengo J via kictanet <kictanet at lists.kictanet.or.ke > wrote:

Thnx Steve for you input.
Listers, you have heard from Safaricom itself.
Fungua roho and offload those questions that have been bothering you.
I do have a few myself:
1.  Affordability.  The idea that bundles are cheap e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data.  If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes.  Meaning, 15$ gone in 5 minutes!
My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day.  How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? 
2.  On  Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content?  Do you have something equivalent to DSTV parental control for mobile devices?
Ni hayo tu for now.----Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week.
walu.

      From: Stephen Chege <SChege at Safaricom.co.ke>
 To: Walubengo J <jwalu at yahoo.com>; KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke > 
 Sent: Monday, February 6, 2017 11:22 AM
 Subject: RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues

Hi everyone, I’m  Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues. I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement.  As Grace and Walu  said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward. In the meantime, we look forward to your questions and will respond to them with as much detail as we can.  Thanks and looking forward to hearing from you, Steve  From: kictanet [mailto:kictanet-bounces+ schege=safaricom.co.ke at lists. kictanet.or.ke]On Behalf Of Walubengo J via kictanet
Sent: Monday, February 06, 2017 08:28
To: Stephen Chege
Cc: Walubengo J
Subject: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues Greetings Listers, Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to share  your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines: a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc) The floor is open and we have only today.  So better start talking since tomorrow we move on to competition issues.  -walu. -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day, 3. Innovators, Innovations & Suppliers Day, 4. Infrastructure & Universal Access Day, 5. Technology & Elections Day 6. Emerging Issues+AOB

Note:All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.http://www.safaricom.co.ke/ images/Downloads/Terms_and_ Conditions/safaricom_email_ terms_and_conditions.pdf

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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