<html><head></head><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:13px"><div id="yui_3_16_0_ym19_1_1486445064173_27541"><span id="yui_3_16_0_ym19_1_1486445064173_28533">Dear Walu et'al</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541"><span id="yui_3_16_0_ym19_1_1486445064173_29579">Thank you for this brilliant idea. </span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541"><span id="yui_3_16_0_ym19_1_1486445064173_29422">I ran out of bundles last night hence my questions this morning</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541"><span id="yui_3_16_0_ym19_1_1486445064173_28896">Following up on Grace Bomu's issue on human rights. Does Safaricom make any effort to let subscribers know and understand their rights. I would expect that i will find the terms and policy guidelines on the home page of the website. </span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541"><span id="yui_3_16_0_ym19_1_1486445064173_28949">How long is the data collected through our transactions kept? </span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_28539">Does Safaricom respect the rights to privacy of its users? </span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_28890">How do you respond respond to third party requests for user information collected through SIM card registration</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_28951">Any efforts towards tackling Gender based Violence committed through the safaricom network</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_29258">I really pray that Safaricom could cover the whole country in totality . I live in Ongata Rongai and can not communicate on safcom while in my house. Yet this is ideally a well networked area. </span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_29860">Regards</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><span id="yui_3_16_0_ym19_1_1486445064173_29862">Racheal Nakitare.</span></div><div id="yui_3_16_0_ym19_1_1486445064173_27541" dir="ltr"><br></div> <div class="qtdSeparateBR"><br><br></div><div class="yahoo_quoted" style="display: block;"> <div style="font-family: times new roman, new york, times, serif; font-size: 13px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size: 16px;"> <div dir="ltr"><font size="2" face="Arial"> On Monday, 6 February 2017, 22:11, Liz Orembo via kictanet <kictanet@lists.kictanet.or.ke> wrote:<br></font></div> <br><br> <div class="y_msg_container"><div id="yiv0584882530"><div><div><div>Thanks Steve, Grace and Walu.</div><div><br clear="none"></div><div>Still on privacy and data protection issues, Vodafone has reported that the laws are not clear as to whether it should release reports on government request of citizen data. Can you please explain this?</div><div><br clear="none"></div><div>On Mpesa payment, please consider notifying customers when they are about to reach transaction limits (like the below 2mbs bundles notification) Imagine someone being caught in a 'chonga viazi' situation yet they have money in mpesa.</div><div><br clear="none"></div><div>Lastly, why should my bundles expire?</div><div><br clear="none"></div></div><div class="yiv0584882530gmail_extra"><br clear="none"><div class="yiv0584882530gmail_quote">On Feb 6, 2017 6:06 PM, "Walubengo J via kictanet" <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a> > wrote:<br clear="none"><blockquote class="yiv0584882530gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="yiv0584882530yqt8997657813" id="yiv0584882530yqt79249"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"><div id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854894">Interesting questions for Safcom. We are now exactly 6hrs away from end of Day1.</span></div><div id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854887">So if you have not asked your Consumer questions, plse do. </span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854895">I actually expected more consumer related questions considering the emotions Safcom sometimes raises on twitter :-)</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855099">Like how does Safaricom protect our data held within their MPESA agents? We keep leaving our National IDs and mobile phone numbers all over the country :-( </span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855129">Surely a billion dollar company can have a better solution for identifying users while protecting their data security.</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855127"> </span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854750"><span>walu.</span></div><div class="yiv0584882530m_-6494361299936464352qtdSeparateBR" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854751"><br clear="none"><br clear="none"></div><div class="yiv0584882530m_-6494361299936464352yahoo_quoted" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854756" style="display:block;"> <div id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854755" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854754" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854753"> <font id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854752" size="2" face="Arial"> </font><hr id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854923" size="1"> <b id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854922"><span id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_854921" style="font-weight:bold;">From:</span></b> Sidney Ochieng <<a rel="nofollow" shape="rect" ymailto="mailto:sidney.ochieng@gmail.com" target="_blank" href="mailto:sidney.ochieng@gmail.com">sidney.ochieng@gmail.com</a>><br clear="none"> <b><span style="font-weight:bold;">To:</span></b> Walubengo J <<a rel="nofollow" shape="rect" ymailto="mailto:jwalu@yahoo.com" target="_blank" href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a>>; KICTAnet ICT Policy Discussions <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a> > <br clear="none"> <b><span style="font-weight:bold;">Sent:</span></b> Monday, February 6, 2017 2:39 PM<br clear="none"> <b><span style="font-weight:bold;">Subject:</span></b> Re: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues<br clear="none"> </div> <div class="yiv0584882530m_-6494361299936464352y_msg_container" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855156"><br clear="none"><div id="yiv0584882530m_-6494361299936464352yiv4559056618"><div id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855158"><div dir="ltr" id="yiv0584882530m_-6494361299936464352yui_3_16_0_ym19_1_1485702356234_855157">I'd like to know what Safaricom is doing to make it affordable for people to come online? While prices have reduced its not enough when half the population lives on less than a dollar a day. On the same note, why do bundles expire? Other than to make me buy more? <div><br clear="none"></div><div>Why is Mpesa so expensive compared to other options? When is the Mpesa app coming? The USSD option is so cumbersome.</div><div><br clear="none"></div><div>What sort of information do you have on me, as a subscriber? How long is each category of information stored for? What internal processes protect this data and who has access to it, within Safcom? What is the process for outsiders(government, private citizen) to get access to it? </div><div><br clear="none"></div><div>Those cameras you put in all over the city, who has access to them? </div><div><br clear="none"></div><div>What's the plan for fiber? Right now I think you're my only hope for fiber in my home in Siaya.</div><div><br clear="none"></div><div><br clear="none"></div></div><div class="yiv0584882530m_-6494361299936464352yiv4559056618gmail_extra"><br clear="none"><div class="yiv0584882530m_-6494361299936464352yiv4559056618gmail_quote">On 6 February 2017 at 13:35, Walubengo J via kictanet <span dir="ltr"><<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a> ></span> wrote:<br clear="none"><blockquote class="yiv0584882530m_-6494361299936464352yiv4559056618gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div class="yiv0584882530m_-6494361299936464352yiv4559056618yqt3167905805" id="yiv0584882530m_-6494361299936464352yiv4559056618yqt46938"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807777"><span>Thnx Steve for you input.</span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807778"><span><br clear="none"></span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807728"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807779">Listers, you have heard from Safaricom itself.</span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807740"><span><br clear="none"></span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807960"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807959">Fungua roho and offload those questions that have been bothering you.</span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807741"><span><br clear="none"></span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807783"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808497">I do have a few myself:</span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807742"><span><br clear="none"></span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807784">1. Affordability. The idea that <a rel="nofollow" shape="rect" class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166edited-link-editor" target="_blank" href="http://www.safaricom.co.ke/personal/my-internet/new-to-the-internet/data-plans">bundles are cheap</a> e.g 50Ksh or 0.5$ for 150MB per day is misleading. In 30days, this comes to 1,500Ksh or 15$ per month for 4.5GB of data. If I watched an educational movie or downloaded some serious research data or software, this volume of data can disappear in 5minutes. Meaning, 15$ gone in 5 minutes!</span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span><br clear="none"></span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808202">My conclusion is that data bundles are not cheap - unless you are simply tweeting the whole day. How can Safaricom give Kenyans a better data bundle-price mix that encourages more value adding activities rather than just social-media activities? </span></div><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808430">2. On Child Online Protection(COP); As the largest 'ISP' in Kenya, what modalities do you have for parents to control and protect kids from adult, terrorist or other harmful content? Do you have something equivalent to DSTV parental control for mobile devices?</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808490">Ni hayo tu for now.</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span>----</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808479">Meanwhile Listers, plse send out your questions for recording, Safaricom will then compile comprehensive responses towards the end of the week.</span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span><br clear="none"></span></div><div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807785"><span>walu.</span></div><div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166qtdSeparateBR" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807657"><br clear="none"><br clear="none"></div><div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yahoo_quoted" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807661" style="display:block;"> <div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807660" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807659" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div dir="ltr" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807658"> <font id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807662" size="2" face="Arial"> </font><hr id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807964" size="1"> <b><span style="font-weight:bold;">From:</span></b> Stephen Chege <<a rel="nofollow" shape="rect" ymailto="mailto:SChege@Safaricom.co.ke" target="_blank" href="mailto:SChege@Safaricom.co.ke">SChege@Safaricom.co.ke</a>><br clear="none"> <b id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808363"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808362" style="font-weight:bold;">To:</span></b> Walubengo J <<a rel="nofollow" shape="rect" ymailto="mailto:jwalu@yahoo.com" target="_blank" href="mailto:jwalu@yahoo.com">jwalu@yahoo.com</a>>; KICTAnet ICT Policy Discussions <<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a> > <br clear="none"> <b><span style="font-weight:bold;">Sent:</span></b> Monday, February 6, 2017 11:22 AM<br clear="none"> <b><span style="font-weight:bold;">Subject:</span></b> RE: [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues<br clear="none"> </div><div><div class="yiv0584882530m_-6494361299936464352yiv4559056618h5"> <div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166y_msg_container" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807796"><br clear="none"><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574"><div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807795">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574WordSection1" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807794">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807989"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_808515" style="font-size:10.5pt;">Hi everyone,</span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807797"><span style="font-size:10.5pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807793"><span id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yui_3_16_0_ym19_1_1485702356234_807792" style="font-size:10.5pt;">I’m Steve Chege Director - Corporate Affairs at Safaricom. I have over the years interacted with many of you, our parent Ministry and Regulator on diverse industry issues.
I have also been a member of this list and indeed the community for some time now and follow closely the industry discussions especially issues raised about Safaricom. Through this engagement I hope to shed more light on a number of issues and empower you
to discuss Safaricom with the right information, answer your questions and share our position on a number of industry issues. Therefore as we kick off this engagement I would like to thank you in advance and say I look forward to an open engagement. </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;">As Grace and Walu said last week, with guidance from the KICTANET team, we hope to host a cocktail evening in the next few weeks where we can have another opportunity to
talk face-to-face and possibly cover even more questions you may have. This is the first of many such engagements you can expect from us going forward.</span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;">In the meantime, we look forward to your questions and will respond to them with as much detail as we can. </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;">Thanks and looking forward to hearing from you,</span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:10.5pt;">Steve</span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><a rel="nofollow" shape="rect" name="m_-6494361299936464352_m_-5321391404637895166__MailEndCompose" href=""><span style="font-size:11.0pt;"> </span></a></div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yqt3160794953" id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yqt61660"><div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in;">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"><b><span style="font-size:11.0pt;">From:</span></b><span style="font-size:11.0pt;"> kictanet [mailto:<a rel="nofollow" shape="rect" ymailto="mailto:kictanet-bounces%2Bschege" target="_blank" href="mailto:kictanet-bounces%2Bschege">kictanet-bounces+ schege</a>=<a rel="nofollow" shape="rect" ymailto="mailto:safaricom.co.ke@lists.kictanet.or.ke" target="_blank" href="mailto:safaricom.co.ke@lists.kictanet.or.ke">safaricom.co.ke@lists. kictanet.or.ke</a>]
<b>On Behalf Of </b>Walubengo J via kictanet<br clear="none">
<b>Sent:</b> Monday, February 06, 2017 08:28<br clear="none">
<b>To:</b> Stephen Chege<br clear="none">
<b>Cc:</b> Walubengo J<br clear="none">
<b>Subject:</b> [kictanet] Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) - Consumer Issues</span></div>
</div>
</div>
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal"> </div>
<div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44100">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="background:white;"><span>Greetings Listers,</span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44100">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="background:white;"><span> </span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44100">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="background:white;"><span>Hope you had a lovely weekend and ready for this week's 'Talk-2-Safaricom' online deliberations. Going straight into today's theme, we want you to s</span><span>hare
your experiences, challenges, proposed solutions with regard to Safaricom Services along any of the following lines:</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44177">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span> </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44180">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>a) Affordability - (of Bandwidth, Data bundles, SMS, Over The Top Services )</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44183">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>b) Quality of Service - (Congestion, Dropped Calls, 2G, 3G, 4G)</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44186">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>c) Data Protection & Intermediary liability- (Premium Service Providers, Unsolicited sms, KRA & MPESA accounts)</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44189">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>d) Privacy Issues -As the largest ISP, how is Safcom handling Censorship threats, Child online Protection from harmful content, Security Cameras, etc)</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44189">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span> </span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44189">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>The floor is open and we have only today. So better start talking since tomorrow we move on to competition issues. </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44189">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span> </span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44374">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span>-walu.</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44192">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;">
<span> </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44430">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>-Rest of the Programme-</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44432">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>1. Consumer Issues Day, </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44434">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>2. Competition Issues Day, </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44437">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>3. Innovators, Innovations & Suppliers Day, </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44440">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>4. Infrastructure & Universal Access Day, </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44443">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>5. Technology & Elections Day </span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44443">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="line-height:16.0pt;background:white;"><span>6. Emerging Issues+AOB</span><span></span></div>
</div>
<div id="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574yui_3_16_0_ym19_1_1486141563425_44446">
<div class="yiv0584882530m_-6494361299936464352yiv4559056618m_-5321391404637895166yiv3374151574MsoNormal" style="background:white;"><span><br clear="none">
<br clear="none">
</span><span></span></div>
</div>
</div></div>
</div>
<hr>
<div><span style="font-family:Calibri;"><strong>Note:</strong></span></div>
<div><span lang="EN-GB" style="font-family:Calibri;">All emails sent from Safaricom Limited are subject to Safaricom’s Email Terms & Conditions. Please click here to read the policy.
</span><div><a rel="nofollow" shape="rect" target="_blank" href="http://www.safaricom.co.ke/images/Downloads/Terms_and_Conditions/safaricom_email_terms_and_conditions.pdf"><span><font color="#400080">http://www.safaricom.co.ke/ images/Downloads/Terms_and_ Conditions/safaricom_email_ terms_and_conditions.pdf</font></span></a>
</div>
</div>
</div></div><br clear="none"><br clear="none"></div> </div></div></div> </div> </div></div></div></div><br clear="none">______________________________ _________________<br clear="none">
kictanet mailing list<br clear="none">
<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none">
<a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/ mailman/listinfo/kictanet</a><br clear="none">
Twitter: <a rel="nofollow" shape="rect" target="_blank" href="http://twitter.com/kictanet">http://twitter.com/kictanet</a><br clear="none">
Facebook: <a rel="nofollow" shape="rect" target="_blank" href="https://www.facebook.com/KICTANet/">https://www.facebook.com/ KICTANet/</a><br clear="none">
<br clear="none">
Unsubscribe or change your options at <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/options/kictanet/sidney.ochieng%40gmail.com">https://lists.kictanet.or.ke/ mailman/options/kictanet/ sidney.ochieng%40gmail.com</a><br clear="none">
<br clear="none">
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none">
<br clear="none">
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br clear="none"></blockquote></div><br clear="none"><br clear="all"><div><br clear="none"></div>-- <br clear="none"><div class="yiv0584882530m_-6494361299936464352yiv4559056618gmail_signature"><div dir="ltr"><div style="font-size:12.8px;"><font size="2">Regards,</font></div><div style="font-size:12.8px;"><span style="font-size:small;">Sidney</span><br clear="none"></div><div style="font-size:12.8px;"><table cellpadding="0" cellspacing="0" width="100%" style="font-family:verdana;font-size:11px;color:rgb(51,61,71);"><tbody><tr><td colspan="1" rowspan="1" valign="middle" height="20"><font size="2"><strong><br clear="none">Twitter:</strong> <a rel="nofollow" shape="rect" target="_blank" href="https://twitter.com/princelySid">@princelySid</a> | <b>Websit e: </b><a rel="nofollow" shape="rect" target="_blank" href="http://sidneyochieng.co.ke/">sidneyochieng.co.ke</a></font><br clear="none"></td></tr></tbody></table></div></div></div>
</div></div></div><br clear="none"><br clear="none"></div> </div> </div> </div></div></div></div><br clear="none">______________________________ _________________<br clear="none">
kictanet mailing list<br clear="none">
<a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none">
<a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/ mailman/listinfo/kictanet</a><br clear="none">
Twitter: <a rel="nofollow" shape="rect" target="_blank" href="http://twitter.com/kictanet">http://twitter.com/kictanet</a><br clear="none">
Facebook: <a rel="nofollow" shape="rect" target="_blank" href="https://www.facebook.com/KICTANet/">https://www.facebook.com/ KICTANet/</a><br clear="none">
<br clear="none">
Unsubscribe or change your options at <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/options/kictanet/lizorembo%40gmail.com">https://lists.kictanet.or.ke/ mailman/options/kictanet/ lizorembo%40gmail.com</a><br clear="none">
<br clear="none">
The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none">
<br clear="none">
KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<br clear="none"></blockquote></div></div></div></div><br><div class="yqt8997657813" id="yqt39987">_______________________________________________<br clear="none">kictanet mailing list<br clear="none"><a shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none"><a shape="rect" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br clear="none">Twitter: <a shape="rect" href="http://twitter.com/kictanet" target="_blank">http://twitter.com/kictanet</a><br clear="none">Facebook: <a shape="rect" href="https://www.facebook.com/KICTANet/" target="_blank">https://www.facebook.com/KICTANet/</a><br clear="none"><br clear="none">Unsubscribe or change your options at <a shape="rect" href="https://lists.kictanet.or.ke/mailman/options/kictanet/rachealnakitare%40yahoo.co.uk" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/rachealnakitare%40yahoo.co.uk</a><br clear="none"><br clear="none">The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none"><br clear="none">KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.</div><br><br></div> </div> </div> </div></div></body></html>