[kictanet] Safaricom may face sanctions over network outage

[Ngigi Waithaka]

Ali,

Do you now see the wisdom of declaring Safaricom dominant and at least
getting 2-3 other players with a sizeable market share to spread the risk?

When Safcom goes down and it will inevitably will at times, the following
happens:
1. 80% of the country citizens are without communication
2. 80% of the country's citizens are without access to money & banking
services.
3. 100% of the police security & communication system is offline.

We put all our country's eggs in that one basket... and the basket is bound
to drop once in awhile....

On 25 Apr 2017 9:35 a.m., "Admin CampusCiti via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Listers
>
> This issue continues to have serious ramifications. Yesterday Bob, the
> CEO, made a very impassioned statement on the downtime. I liked the fact
> that he said there's no excuse for such a thing to happen and that they are
> working on restoring full services.
>
> However, I think Bob's statement simply didn't go far enough. We are
> seeing a different Safaricom - one that seems attuned to the customer and
> more open that's why I'm disappointed that Mpesa is still down today
> morning and we have had nothing from Safaricom. A simple use of SMS to
> update us on an hourly basis is not too much to ask.
>
> It's clear that Safaricom is now so embedded in our lives that total
> openness is not only a must it's a Business Continuity Conversation.
>
> *Ali Hussein*
> *Hussein & Associates*
> +254 0713 601113 / 0770906375
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
>
> Blog: www.alyhussein.com
>
> "Discovery consists in seeing what everyone else has seen and thinking
> what no one else has thought".  ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 24 Apr 2017, at 11:18 PM, Sidney Ochieng via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Safaricom may face sanctions over network outage
>
> http://www.businessdailyafrica.com/news/Safaricom-may-face-
> sanctions-over-network-outage/539546-3902518-15d86gnz/index.html
>
> That one network has this much power over economy is frightening and must
> be addressed. Today has proven that it's not enough that Safaricom says
> they won't misuse their dominance, it's enough that if they fail the
> country slows to a crawl.
>
> Sent on the move, kindly excuse any typos.
>
> Sidney
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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