[kictanet] Permission Marketing and misuse of customer data by Telcos

Mon Nov 14 19:19:09 EAT 2016

Dear Mr. Ali Hussein,

We are directly in touch with affected MNO’s and the regulator on the matter. We, therefore, have no convincing reason to share it here while engaging them. 

FYI, sir, the law is very clear on consumer information privacy especially Article 31(d) of the Constitution and statutes including Consumer Protection Act, 2012. Otherwise, we remain proud as the champion of consumer rights in Kenya, and the apex Federation. The information leaks in the health sector, medical insurance -via smart card – is worse than the breaches from telcos.

Thank you for believing in us. We won’t let you down. 

Kind regards

Jackline Kamau

PROGRAM OFFICER

Consumers Federation of Kenya (Cofek)

From: kictanet [mailto:kictanet-bounces+hotline=cofek.co.ke at lists.kictanet.or.ke] On Behalf Of Ali Hussein via kictanet
Sent: Monday, November 14, 2016 1:04 PM
To: The Consumers Federation of Kenya (Cofek) <hotline at cofek.co.ke>
Cc: Ali Hussein <ali at hussein.me.ke>
Subject: [***SPAM*** Score/Req: 07.40/5.0] Re: [kictanet] Permission Marketing and misuse of customer data by Telcos

By the way where's COFEK, the so called champion of Consumer Rights?

Why hasn't COFEK responded to this issue? 

Regards 

Ali Hussein 
Tel: +254 713 601113

On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.

Victor

On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

See attached.

On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com <mailto:arebacollins at gmail.com> > wrote:

I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.

On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Listers

Good to report that Safaricom has engaged. Hopefully we should resolve this soon.

Ali Hussein

Principal

Hussein & Associates

+254 0713 601113 

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim

"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought".  ~ Albert Szent-Györgyi

Sent from my iPad

On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Hi Ali,

To say the least this is unethical. It would be great to hear what
Safaricom has to say about the same.

Regards

On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Blessed Monday!

Is there a chance that you may even be subscribed and not get the prompt and

the deductions happen?

Is this in the line of Internet "un"Governance  whereby your data is mined

for high value without your express consent or being paid/compensated for

it.

Be blessed.

Regards/Wangari ---

Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored

Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on

Earth".

   On Monday, 14 November 2016, 7:55, Collins Areba via kictanet

<kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Very unfair, especially when they relegate the responsibility of unearthing

if it is a scam to the consumers!

On 14 Nov 2016 06:08, "Ali Hussein via kictanet"

<kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:

Dear All

I woke up this morning to find myself registered by a Telco for a service I

do not want.

[5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to

the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com <http://www.skiza.safaricom.com> 

is xxxx.                        [5:59 AM, 11/14/2016] +254 713 601113: Your

SKIZA Tune <Customized Skiza Tune> was set successfully.

   [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded

SKIZA Tune  Customized Skiza Tune .The tune will be renewed at KES 1.00

daily.To delete dial *811#.

I thought these things shouldn't happen anymore?

Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did

not? And proceed to tell me they will deduct Kshs. 1 per day for this? And

if I want to unsubscribe/delete then I should dial *811#?

Who gave them the permission to subscribe me in the first place?

Maybe my phone was hacked and someone registered me by mistake?

At this point I'm giving Safaricom the benefit of doubt since just two weeks

ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs

is frowned upon by his organisation.

Regards

AliHusseinPrincipalHussein & Associates Tel: +254 713 601113

Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/

alihkassim

13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,

Kenya.

Any information of a personal nature expressed in this email are purely mine

and do not necessarily reflect the official positions of the organizations

that I work with.

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-- 

Regards, 

Collins Areba, 

Kilifi, Kenya.

Tel: +254 707 750 788 / 0731534124
Twitter: @arebacollins.

Skype: arebacollins

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