[kictanet] Permission Marketing and misuse of customer data by Telcos
Ali Hussein
ali at hussein.me.ke
Tue Nov 15 06:28:30 EAT 2016
Jackline
Thanks for your email.
'You have no convincing reason to share it here while engaging them'
Are you in court with this? As consumers and an aggrieved party why can't you share with us this 'ongoing engagement'? I find it difficult to comprehend your answer. What compels you to share some cases and not others? Are you not supposed to represent the consumer at large?
I'm baffled by your email...to say the least..
Regards
Ali Hussein
Principal
Hussein & Associates
+254 0713 601113
Twitter: @AliHKassim
Skype: abu-jomo
LinkedIn: http://ke.linkedin.com/in/alihkassim
"Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
Sent from my iPad
> On 14 Nov 2016, at 7:19 PM, Consumers Federation of Kenya (COFEK) <hotline at cofek.co.ke> wrote:
>
> Dear Mr. Ali Hussein,
>
> We are directly in touch with affected MNO’s and the regulator on the matter. We, therefore, have no convincing reason to share it here while engaging them.
>
> FYI, sir, the law is very clear on consumer information privacy especially Article 31(d) of the Constitution and statutes including Consumer Protection Act, 2012. Otherwise, we remain proud as the champion of consumer rights in Kenya, and the apex Federation. The information leaks in the health sector, medical insurance -via smart card – is worse than the breaches from telcos.
>
> Thank you for believing in us. We won’t let you down.
>
> Kind regards
>
> Jackline Kamau
> PROGRAM OFFICER
> Consumers Federation of Kenya (Cofek)
>
> From: kictanet [mailto:kictanet-bounces+hotline=cofek.co.ke at lists.kictanet.or.ke] On Behalf Of Ali Hussein via kictanet
> Sent: Monday, November 14, 2016 1:04 PM
> To: The Consumers Federation of Kenya (Cofek) <hotline at cofek.co.ke>
> Cc: Ali Hussein <ali at hussein.me.ke>
> Subject: [***SPAM*** Score/Req: 07.40/5.0] Re: [kictanet] Permission Marketing and misuse of customer data by Telcos
>
> By the way where's COFEK, the so called champion of Consumer Rights?
>
> Why hasn't COFEK responded to this issue?
>
> Regards
>
> Ali Hussein
> Tel: +254 713 601113
>
>
> On 14 Nov 2016 11:20 a.m., "Victor Kapiyo via kictanet" <kictanet at lists.kictanet.or.ke> wrote:
> Looks like this isn't an isolated event, but could point to a more far reaching abuse of consumer rights. Kindly follow up with your provider as Ali and I would suggest that the regulators and the licencees thoroughly investigate this and provide direction.
>
> Victor
>
>
> On 14 Nov 2016 11:06, "Collins Areba via kictanet" <kictanet at lists.kictanet.or.ke> wrote:
> See attached.
>
> On Mon, Nov 14, 2016 at 10:23 AM, Collins Areba <arebacollins at gmail.com> wrote:
> I have airtel data Sim cards and on inspecting the messages, was subscribed to and receive weekly deductions on some weird competition I hardly would have subscribed. And these are data lines purely used for data.
>
>
> On 14 Nov 2016 09:53, "Ali Hussein via kictanet" <kictanet at lists.kictanet.or.ke> wrote:
> Listers
>
> Good to report that Safaricom has engaged. Hopefully we should resolve this soon.
>
> Ali Hussein
> Principal
> Hussein & Associates
> +254 0713 601113
>
> Twitter: @AliHKassim
> Skype: abu-jomo
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
>
> "Discovery consists in seeing what everyone else has seen and thinking what no one else has thought". ~ Albert Szent-Györgyi
>
> Sent from my iPad
>
> On 14 Nov 2016, at 9:04 AM, Barrack Otieno via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>
> Hi Ali,
>
> To say the least this is unethical. It would be great to hear what
> Safaricom has to say about the same.
>
> Regards
>
> On 11/14/16, WANGARI KABIRU via kictanet <kictanet at lists.kictanet.or.ke> wrote:
>
> Blessed Monday!
> Is there a chance that you may even be subscribed and not get the prompt and
> the deductions happen?
> Is this in the line of Internet "un"Governance whereby your data is mined
> for high value without your express consent or being paid/compensated for
> it.
> Be blessed.
> Regards/Wangari ---
> Pray God Bless. 2013Wangari circa - "Being of the Light, We are Restored
> Through Faith in Mind, Body and Spirit; We Manifest The Kingdom of God on
> Earth".
>
>
> On Monday, 14 November 2016, 7:55, Collins Areba via kictanet
> <kictanet at lists.kictanet.or.ke> wrote:
>
>
> Very unfair, especially when they relegate the responsibility of unearthing
> if it is a scam to the consumers!
> On 14 Nov 2016 06:08, "Ali Hussein via kictanet"
> <kictanet at lists.kictanet.or.ke> wrote:
>
> Dear All
> I woke up this morning to find myself registered by a Telco for a service I
> do not want.
> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully subscribed to
> the SKIZA Tunes service.Your password to log on to www.skiza.safaricom.com
> is xxxx. [5:59 AM, 11/14/2016] +254 713 601113: Your
> SKIZA Tune <Customized Skiza Tune> was set successfully.
> [5:59 AM, 11/14/2016] +254 713 601113: You have successfully downloaded
> SKIZA Tune Customized Skiza Tune .The tune will be renewed at KES 1.00
> daily.To delete dial *811#.
>
> I thought these things shouldn't happen anymore?
> Why would Safaricom tell me that I have subscribed to SKIZA Tune when I did
> not? And proceed to tell me they will deduct Kshs. 1 per day for this? And
> if I want to unsubscribe/delete then I should dial *811#?
>
> Who gave them the permission to subscribe me in the first place?
>
> Maybe my phone was hacked and someone registered me by mistake?
> At this point I'm giving Safaricom the benefit of doubt since just two weeks
> ago the CEO, Bob Collymore gave us his assurance that such behavior by PRSPs
> is frowned upon by his organisation.
> Regards
> AliHusseinPrincipalHussein & Associates Tel: +254 713 601113
> Twitter: @AliHKassimSkype: abu-jomoLinkedIn: http://ke.linkedin.com/in/
> alihkassim
> 13th Floor , Delta Towers, Oracle Wing,Chiromo Road, Westlands,Nairobi,
> Kenya.
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> and do not necessarily reflect the official positions of the organizations
> that I work with.
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> KICTANetiquette : Adhere to the same standards of acceptable behaviors
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>
> --
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
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>
>
> --
> Regards,
>
> Collins Areba,
> Kilifi, Kenya.
> Tel: +254 707 750 788 / 0731534124
> Twitter: @arebacollins.
> Skype: arebacollins
>
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