[kictanet] Zuku Support

Bernard Kioko bkioko at bernsoft.com
Thu Apr 28 14:47:56 EAT 2016


My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.

 

From: kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com at lists.kictanet.or.ke] On Behalf Of DigitalTVAfrica via kictanet
Sent: Thursday, April 28, 2016 2:40 PM
To: bkioko at bernsoft.com
Cc: DigitalTVAfrica
Subject: Re: [kictanet] Zuku Support

 

I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.




  <https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download> 

Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage. 

 

On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <kictanet at lists.kictanet.or.ke <mailto:kictanet at lists.kictanet.or.ke> > wrote:


I also use Zuku and they have had problems the whole week.


On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
> Hi listers,
>
> My experience with Zuku is very frustrating last three days. We have
> reported a problem to them and they have promised to send a technician to
> us. Three days now but no one has showed up. In effect losing 3 days of
> valuable time.
>
> What is your experience or do people just switch service providers from
> such?
>
> If anyone in this list works for Zuku and is concerned, you have my
> email.
>
>
>
>
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This e-mail and any attachments may contain information that is 
confidential, legally privileged and protected by law and is intended for 
the sole use of the named recipient(s). Any unauthorized review, use, or 
disclosure or distribution is prohibited. Any liability (in negligence or 
otherwise) arising from any third party acting, or refraining from acting 
on any information contained in this email is hereby excluded. If you are 
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sender immediately; do not disclose the contents to any other person, use 
it for any purpose or store or copy the information in any medium. Whilst 
our e-mails are checked for viruses, we cannot guarantee that this message 
or any attachment is virus free, does not contain malicious code or is 
incompatible with your electronic system and the Company does not accept 
liability in respect of viruses, malicious code or any related problems 
that you might experience. For further information about us, please contact 
us at the address indicated below.


Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 
929192 Email: admin at bernsoft.com Web: www.bernsoft.com 
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