<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My issue is actually how they handle me when a problem arises. When service is working all is good. The frustration when something is wrong is what is unbearable.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] <b>On Behalf Of </b>DigitalTVAfrica via kictanet<br><b>Sent:</b> Thursday, April 28, 2016 2:40 PM<br><b>To:</b> bkioko@bernsoft.com<br><b>Cc:</b> DigitalTVAfrica<br><b>Subject:</b> Re: [kictanet] Zuku Support<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I am a happy Zuku customer and believe the Zuku experience varies significantly with your location within the city. My connection has been quite reliable and they fixed issues quite fast. They need to give a consistent experience and improve the fault resolution times.<o:p></o:p></p></div><div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><div><div><div><div><div><div><p class=MsoNormal align=center style='text-align:center'><img width=96 height=76 id="_x0000_i1025" src="https://docs.google.com/a/madeinkenya.org/uc?id=0BwZb4A-LDS-AUDRMWDFTSzIteXM&export=download"><o:p></o:p></p><div><p class=MsoNormal><b><i><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#999999;border:none windowtext 1.0pt;padding:0in;background:#F1F1F1'>Digital Television policy, regulation and technology in Africa on issues relating to Consumers, Content and Coverage.</span></i></b><i><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#999999;background:#F1F1F1'> </span></i><o:p></o:p></p></div></div></div></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=MsoNormal><br>I also use Zuku and they have had problems the whole week.<o:p></o:p></p><div><div><p class=MsoNormal><br>On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:<br>> Hi listers,<br>><br>> My experience with Zuku is very frustrating last three days. We have<br>> reported a problem to them and they have promised to send a technician to<br>> us. Three days now but no one has showed up. In effect losing 3 days of<br>> valuable time.<br>><br>> What is your experience or do people just switch service providers from<br>> such?<br>><br>> If anyone in this list works for Zuku and is concerned, you have my<br>> email.<br>><br>><br>><br>><br>> --<br>><br>> * ------------------------------ *<br>><br>><br>><br>> This e-mail and any attachments may contain information that is<br>> confidential, legally privileged and protected by law and is intended for<br>> the sole use of the named recipient(s). Any unauthorized review, use, or<br>> disclosure or distribution is prohibited. Any liability (in negligence or<br>> otherwise) arising from any third party acting, or refraining from acting<br>> on any information contained in this email is hereby excluded. If you are<br>> not the intended recipient, please delete the contents and notify the<br>> sender immediately; do not disclose the contents to any other person, use<br>> it for any purpose or store or copy the information in any medium. Whilst<br>> our e-mails are checked for viruses, we cannot guarantee that this<br>> message<br>> or any attachment is virus free, does not contain malicious code or is<br>> incompatible with your electronic system and the Company does not accept<br>> liability in respect of viruses, malicious code or any related problems<br>> that you might experience. For further information about us, please<br>> contact<br>> us at the address indicated below.<br>><br>><br>> Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254<br>> 722<br>> 929192 Email: <a href="mailto:admin@bernsoft.com">admin@bernsoft.com</a> Web: <a href="http://www.bernsoft.com" target="_blank">www.bernsoft.com</a><br>><br>> _______________________________________________<br>> kictanet mailing list<br>> <a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>> <a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>><br>> Unsubscribe or change your options at<o:p></o:p></p></div></div><p class=MsoNormal>> <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/emailsignet%40mailcan.com</a><o:p></o:p></p><div><div><p class=MsoNormal>><br>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform<br>> for people and institutions interested and involved in ICT policy and<br>> regulation. The network aims to act as a catalyst for reform in the ICT<br>> sector in support of the national aim of ICT enabled growth and<br>> development.<br>><br>> KICTANetiquette : Adhere to the same standards of acceptable behaviors<br>> online that you follow in real life: respect people's times and<br>> bandwidth, share knowledge, don't flame or abuse or personalize, respect<br>> privacy, do not spam, do not market your wares or qualifications.<br><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/wainaina%40digitaltvafrica.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>
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at the address indicated below.</span></p><p style="line-height:115%"><span style="font-size:9pt;line-height:115%;font-family:Georgia,serif;background-color:white;background-repeat:initial initial"><br>Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 929192 Email: <a href="mailto:admin@bernsoft.com" target="_blank">admin@bernsoft.com</a> Web: <a href="http://www.bernsoft.com" target="_blank">www.bernsoft.com</a> </span></p>