[kictanet] Zuku Support

[DigitalTVAfrica]

I am a happy Zuku customer and believe the Zuku experience varies
significantly with your location within the city. My connection has been
quite reliable and they fixed issues quite fast. They need to give a
consistent experience and improve the fault resolution times.

Digital Television policy, regulation and technology in Africa on issues
relating to Consumers, Content and Coverage.

On Thu, Apr 28, 2016 at 1:49 PM, waudo siganga via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

>
> I also use Zuku and they have had problems the whole week.
>
> On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
> > Hi listers,
> >
> > My experience with Zuku is very frustrating last three days. We have
> > reported a problem to them and they have promised to send a technician to
> > us. Three days now but no one has showed up. In effect losing 3 days of
> > valuable time.
> >
> > What is your experience or do people just switch service providers from
> > such?
> >
> > If anyone in this list works for Zuku and is concerned, you have my
> > email.
> >
> >
> >
> >
> > --
> >
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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