[kictanet] Zuku Support

[George Nyabuga]

Thanks for sharing your experiences. I also use Zuku and often lose 10 or
more days in a month due to service interruptions occasioned by what they
call power outages, signal failures, cable cuts, etc. The only positive
thing is that they take time to inform me via text of such interruptions.
Despite these interruptions, however, they are quite efficient with their
billing (as they ought to be!) without compensation for lost days!

George

>
> I also use Zuku and they have had problems the whole week.
>
> On Thu, Apr 28, 2016, at 12:15 PM, Bernard Kioko via kictanet wrote:
>> Hi listers,
>>
>> My experience with Zuku is very frustrating last three days. We have
>> reported a problem to them and they have promised to send a technician
>> to
>> us. Three days now but no one has showed up. In effect losing 3 days of
>> valuable time.
>>
>> What is your experience or do people just switch service providers from
>> such?
>>
>> If anyone in this list works for Zuku and is concerned, you have my
>> email.
>>
>>
>>
>>
>> --
>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
> development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>


-- 
Dr George Nyabuga
Senior Lecturer
School of Journalism & Mass Communication
University of Nairobi
Education Building
Harry Thuku Road
PO Box 30197 - 00100
Nairobi, Kenya
Tel: +254(0)20 318262 Fax: +254(0)20 2229168
Mobile: +254 (0)72151 6573
Email: gnyabuga at uonbi.ac.ke, george.nyabuga at gmail.com
www.uonbi.ac.ke


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