[kictanet] Airtel Misleading Customers

[Solomon Mbũrũ Kamau]

I think it's a con artist.

You need to raise the matter with @Airtel_Ke on twitter.



On 6 September 2015 at 15:27, Grace Githaiga via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> @ Wakaba, sounds like some con job. Sounds like those calls that people
> get when they are being asked to give out their mpesa codes by
> con-men/women. It might be useful to establish from Airtel if this is from
> them.
>
> ------------------------------
> Date: Sun, 6 Sep 2015 15:22:22 +0300
> Subject: Re: [kictanet] Airtel Misleading Customers
> From: kictanet at lists.kictanet.or.ke
> CC: martingicheru at gmail.com
> To: ggithaiga at hotmail.com
>
>
> Peter,
> That's most probably fraud, I doubt it's from Airtel. I got a similar call
> on my Orange line, this time the guy was asking me for same details but I
> was supposed to win a prize. Put it on loud speaker in the office. This
> person probably wanted to have your full details plus a phone number with
> them.
>
> If your line is not registered why would it be operational for that long,
> or even at all?
>
> Regards,
> Martin Gicheru
> Editor Techweez
> On 5 Sep 2015 12:27, "Peter Wakaba via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Listers it seems that airtel staff are under real pressure to convert
> clients to airtel money.
>
> So yesterday a lady named Ashley called saying she is from Airtel.
>
> This is the way the conversation went.
>
> Ashley: Good afternoon sir, your line is not registered. You have 24 hrs
> to do so otherwise it will get disconnected.
>
> Me: My line is registered. I bought it at the customer care centre on
> kiinange street. I even brought a copy of my ID.
>
> Ashley: the line is not registered. Please give me you full names, address
> and ID no. Otherwise we disconnect within 24 hrs
>
> Me:  no way I am giving those details over the phone. And why now after
> all those months?
>
> Ashley: if you dont your line will be disconnected.
>
> Me: I will go to customer care centre then. Bye and have a nice day.
>
> I hung up and after 24 hrs called customer care. After a bit of back and
> forth it turned that Airtel staff are telling people that according to CAK
> regulations you have to register for mobile money (airtel money). With a
> department that has been tasked to contact people to do that.
>
> Whether this just the short cut taken by one individual or official
> position ????
>
> The struggle it seems is very real...
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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