[kictanet] Airtel Misleading Customers

[Dick Omondi]

Dear Listers,

Thank you for the feedback on this matter.

We have taken the matter up for investigation and will report back to Peter.

With best regards, Dick

From: kictanet [mailto:kictanet-bounces+dick.omondi=ke.airtel.com at lists.kictanet.or.ke] On Behalf Of Solomon Mburu Kamau via kictanet
Sent: Sunday, September 06, 2015 8:46 PM
To: Dick Omondi
Cc: Solomon Mbũrũ Kamau
Subject: Re: [kictanet] Airtel Misleading Customers

I think it's a con artist.
You need to raise the matter with @Airtel_Ke on twitter.


On 6 September 2015 at 15:27, Grace Githaiga via kictanet <kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>> wrote:
@ Wakaba, sounds like some con job. Sounds like those calls that people get when they are being asked to give out their mpesa codes by con-men/women. It might be useful to establish from Airtel if this is from them.
________________________________
Date: Sun, 6 Sep 2015 15:22:22 +0300
Subject: Re: [kictanet] Airtel Misleading Customers
From: kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>
CC: martingicheru at gmail.com<mailto:martingicheru at gmail.com>
To: ggithaiga at hotmail.com<mailto:ggithaiga at hotmail.com>


Peter,
That's most probably fraud, I doubt it's from Airtel. I got a similar call on my Orange line, this time the guy was asking me for same details but I was supposed to win a prize. Put it on loud speaker in the office. This person probably wanted to have your full details plus a phone number with them.

If your line is not registered why would it be operational for that long, or even at all?

Regards,
Martin Gicheru
Editor Techweez
On 5 Sep 2015 12:27, "Peter Wakaba via kictanet" <kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>> wrote:

Listers it seems that airtel staff are under real pressure to convert clients to airtel money.

So yesterday a lady named Ashley called saying she is from Airtel.

This is the way the conversation went.

Ashley: Good afternoon sir, your line is not registered. You have 24 hrs to do so otherwise it will get disconnected.

Me: My line is registered. I bought it at the customer care centre on kiinange street. I even brought a copy of my ID.

Ashley: the line is not registered. Please give me you full names, address and ID no. Otherwise we disconnect within 24 hrs

Me:  no way I am giving those details over the phone. And why now after all those months?

Ashley: if you dont your line will be disconnected.

Me: I will go to customer care centre then. Bye and have a nice day.

I hung up and after 24 hrs called customer care. After a bit of back and forth it turned that Airtel staff are telling people that according to CAK regulations you have to register for mobile money (airtel money). With a department that has been tasked to contact people to do that.

Whether this just the short cut taken by one individual or official position ????

The struggle it seems is very real...

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