[kictanet] kictanet Digest, Vol 100, Issue 17

[PETER OLOO]

This is unacceptable and against the principles of fair competition. What is the position of the Regulator?

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From:"kictanet-request at lists.kictanet.or.ke" <kictanet-request at lists.kictanet.or.ke>
Date:Sun, Sep 6, 2015 at 12:04
Subject:kictanet Digest, Vol 100, Issue 17

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Today's Topics:

  1. Airtel Misleading Customers (Peter Wakaba)


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Message: 1
Date: Sat, 5 Sep 2015 12:26:53 +0300
From: Peter Wakaba <peterwakaba at gmail.com>
To: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Subject: [kictanet] Airtel Misleading Customers
Message-ID:
    <CADrShCNVogM9Z4_+U+E0b61JR=cY5fovgm2aifYCNsi=CaS7vw at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

Listers it seems that airtel staff are under real pressure to convert
clients to airtel money.

So yesterday a lady named Ashley called saying she is from Airtel.

This is the way the conversation went.

Ashley: Good afternoon sir, your line is not registered. You have 24 hrs to
do so otherwise it will get disconnected.

Me: My line is registered. I bought it at the customer care centre on
kiinange street. I even brought a copy of my ID.

Ashley: the line is not registered. Please give me you full names, address
and ID no. Otherwise we disconnect within 24 hrs

Me:  no way I am giving those details over the phone. And why now after all
those months?

Ashley: if you dont your line will be disconnected.

Me: I will go to customer care centre then. Bye and have a nice day.

I hung up and after 24 hrs called customer care. After a bit of back and
forth it turned that Airtel staff are telling people that according to CAK
regulations you have to register for mobile money (airtel money). With a
department that has been tasked to contact people to do that.

Whether this just the short cut taken by one individual or official
position ????

The struggle it seems is very real...
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