<table cellspacing="0" cellpadding="0" border="0"><tr><td valign="top">This is unacceptable and against the principles of fair competition. What is the position of the Regulator?<br><br><p><a href="https://overview.mail.yahoo.com/mobile/?.src=Android">Sent from Yahoo Mail on Android</a></p> <hr><table cellspacing="0" cellpadding="0" border="0"> <tbody> <tr> <td valign="top"> <div style="font-family:Roboto, sans-serif;color:#7e7d80;"><b>From</b>:"kictanet-request@lists.kictanet.or.ke" <kictanet-request@lists.kictanet.or.ke><br><b>Date</b>:Sun, Sep 6, 2015 at 12:04<br><b>Subject</b>:kictanet Digest, Vol 100, Issue 17<br><br></div> <div id="msgSandbox_AEFUimIAABUpVewBhgIDoIkwGeU_TEXT" class="msgSandbox" style="padding: 1.5em 0.5em 0.5em 1.2em; word-wrap: break-word;">Send kictanet mailing list submissions to<br> <a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="javascript:return">kictanet@lists.kictanet.or.ke</a><br><br>To
subscribe or unsubscribe via the World Wide Web, visit<br> <a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>or, via email, send a message with subject or body 'help' to<br> <a ymailto="mailto:kictanet-request@lists.kictanet.or.ke" href="javascript:return">kictanet-request@lists.kictanet.or.ke</a><br><br>You can reach the person managing the list at<br> <a ymailto="mailto:kictanet-owner@lists.kictanet.or.ke" href="javascript:return">kictanet-owner@lists.kictanet.or.ke</a><br><br>When replying, please edit your Subject line so it is more specific<br>than "Re: Contents of kictanet digest..."<br><br><br>Today's Topics:<br><br> 1. Airtel Misleading Customers (Peter Wakaba)<br><br><br>----------------------------------------------------------------------<br><br>Message: 1<br>Date: Sat, 5 Sep 2015 12:26:53
+0300<br>From: Peter Wakaba <<a ymailto="mailto:peterwakaba@gmail.com" href="javascript:return">peterwakaba@gmail.com</a>><br>To: KICTAnet ICT Policy Discussions <<a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="javascript:return">kictanet@lists.kictanet.or.ke</a>><br>Subject: [kictanet] Airtel Misleading Customers<br>Message-ID:<br> <CADrShCNVogM9Z4_+U+E0b61JR=cY5fovgm2aifYCNsi=<a ymailto="mailto:CaS7vw@mail.gmail.com" href="javascript:return">CaS7vw@mail.gmail.com</a>><br>Content-Type: text/plain; charset="utf-8"<br><br>Listers it seems that airtel staff are under real pressure to convert<br>clients to airtel money.<br><br>So yesterday a lady named Ashley called saying she is from Airtel.<br><br>This is the way the conversation went.<br><br>Ashley: Good afternoon sir, your line is not registered. You have 24 hrs to<br>do so otherwise it will get disconnected.<br><br>Me: My line is registered. I bought it at
the customer care centre on<br>kiinange street. I even brought a copy of my ID.<br><br>Ashley: the line is not registered. Please give me you full names, address<br>and ID no. Otherwise we disconnect within 24 hrs<br><br>Me: no way I am giving those details over the phone. And why now after all<br>those months?<br><br>Ashley: if you dont your line will be disconnected.<br><br>Me: I will go to customer care centre then. Bye and have a nice day.<br><br>I hung up and after 24 hrs called customer care. After a bit of back and<br>forth it turned that Airtel staff are telling people that according to CAK<br>regulations you have to register for mobile money (airtel money). With a<br>department that has been tasked to contact people to do that.<br><br>Whether this just the short cut taken by one individual or official<br>position ????<br><br>The struggle it seems is very real...<br>-------------- next part --------------<br>An HTML attachment was
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