[kictanet] ZUKU SERVICE INTERRUPTIONS

Wed May 20 09:09:22 EAT 2015

Wash

Amazing how fast Zuku moved after my post! :-) Kudos to them and to
Kictanet - Apparently its more effective than Twitter! :-)

I am sorted.

Personal thanks to Ravi Kumar and Jane Keene.

At Peter - I would agree with you on the offering side. On the service
level side I give them a C-. And that's the crux of the matter. Service
going forward will be what separates the Chaff from the Chafu. Bottomline.

*Ali Hussein*

*Hussein & Associates*

Tel: +254 770 906375/ 713 601113

Twitter: @AliHKassim

Skype: abu-jomo

LinkedIn: http://ke.linkedin.com/in/alihkassim
<http://ke.linkedin.com/in/alihkassim>

Blog: www.alyhussein.com

Any information of a personal nature expressed in this email are purely
mine and do not necessarily reflect the official positions of the
organizations that I work with.

On Wed, May 20, 2015 at 8:38 AM, Odhiambo Washington via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> There is no way the Big Box will ever complete with Zuku or Faiba unless
> Queen Bee gives unlimited monthly bundles at a price closer to that of
> Zuku/JTL
>
> PS: Ali, have you been sorted out?
>
>
> On 20 May 2015 at 08:16, Peter Wakaba via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> I may not work for them,but I rate their triple play service the best
>> internet and TV the best by far.
>>
>> their service is affected a lot by electricity supply. If you live in one
>> of the areas recently affected by the flooding outage then you may have
>> been heavily affected.
>>
>> They suffer cable cuts a lot due to all the roadworks and other
>> infrastructure that is going on.
>>
>> This is now an opportunity to get an unbiased report on the performance
>> of this 'big box'
>>
>> On Tue, May 19, 2015 at 6:36 AM, Ali Hussein via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Hi all
>>>
>>> Can anyone at Zuku who is on this list please let us know what is going
>>> on?
>>>
>>> I have had literally zero connectivity from them now for almost two
>>> weeks at home. Complaints through their customer service line, Twitter etc
>>> have not helped. All I get is a mechanical customer service rep telling me
>>> 'Service will be restored in due course and we are sorry for the service
>>> interruption!'
>>>
>>> Needless to say I have already 'vukad' to Safaricom's 'TheBigBox',
>>> however I still have a full month of service from Zuku.  In the interest of
>>> trying to 'help' them I thought I'd pen this here because this kind of
>>> service is just unacceptable in this day and age.
>>>
>>> I hope someone is listening at Zuku.
>>>
>>> *Ali Hussein*
>>>
>>> *Hussein & Associates*
>>>
>>>
>>>
>>> Tel: +254 770 906375/ 713 601113
>>>
>>> Twitter: @AliHKassim
>>>
>>> Skype: abu-jomo
>>>
>>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>> <http://ke.linkedin.com/in/alihkassim>
>>>
>>> Blog: www.alyhussein.com
>>>
>>>
>>> Any information of a personal nature expressed in this email are purely
>>> mine and do not necessarily reflect the official positions of the
>>> organizations that I work with.
>>>
>>> _______________________________________________
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>>>
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>>>
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>>
>>
>> _______________________________________________
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>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> "I can't hear you -- I'm using the scrambler."
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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