[kictanet] ZUKU SERVICE INTERRUPTIONS

[Odhiambo Washington]

There is no way the Big Box will ever complete with Zuku or Faiba unless
Queen Bee gives unlimited monthly bundles at a price closer to that of
Zuku/JTL

PS: Ali, have you been sorted out?


On 20 May 2015 at 08:16, Peter Wakaba via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> I may not work for them,but I rate their triple play service the best
> internet and TV the best by far.
>
> their service is affected a lot by electricity supply. If you live in one
> of the areas recently affected by the flooding outage then you may have
> been heavily affected.
>
> They suffer cable cuts a lot due to all the roadworks and other
> infrastructure that is going on.
>
> This is now an opportunity to get an unbiased report on the performance of
> this 'big box'
>
> On Tue, May 19, 2015 at 6:36 AM, Ali Hussein via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>> Hi all
>>
>> Can anyone at Zuku who is on this list please let us know what is going
>> on?
>>
>> I have had literally zero connectivity from them now for almost two weeks
>> at home. Complaints through their customer service line, Twitter etc have
>> not helped. All I get is a mechanical customer service rep telling me
>> 'Service will be restored in due course and we are sorry for the service
>> interruption!'
>>
>> Needless to say I have already 'vukad' to Safaricom's 'TheBigBox',
>> however I still have a full month of service from Zuku.  In the interest of
>> trying to 'help' them I thought I'd pen this here because this kind of
>> service is just unacceptable in this day and age.
>>
>> I hope someone is listening at Zuku.
>>
>> *Ali Hussein*
>>
>> *Hussein & Associates*
>>
>>
>>
>> Tel: +254 770 906375/ 713 601113
>>
>> Twitter: @AliHKassim
>>
>> Skype: abu-jomo
>>
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>> <http://ke.linkedin.com/in/alihkassim>
>>
>> Blog: www.alyhussein.com
>>
>>
>> Any information of a personal nature expressed in this email are purely
>> mine and do not necessarily reflect the official positions of the
>> organizations that I work with.
>>
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>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
"I can't hear you -- I'm using the scrambler."
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