[kictanet] ZUKU SERVICE INTERRUPTIONS

[Peter Wakaba]

I may not work for them,but I rate their triple play service the best
internet and TV the best by far.

their service is affected a lot by electricity supply. If you live in one
of the areas recently affected by the flooding outage then you may have
been heavily affected.

They suffer cable cuts a lot due to all the roadworks and other
infrastructure that is going on.

This is now an opportunity to get an unbiased report on the performance of
this 'big box'

On Tue, May 19, 2015 at 6:36 AM, Ali Hussein via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Hi all
>
> Can anyone at Zuku who is on this list please let us know what is going on?
>
> I have had literally zero connectivity from them now for almost two weeks
> at home. Complaints through their customer service line, Twitter etc have
> not helped. All I get is a mechanical customer service rep telling me
> 'Service will be restored in due course and we are sorry for the service
> interruption!'
>
> Needless to say I have already 'vukad' to Safaricom's 'TheBigBox', however
> I still have a full month of service from Zuku.  In the interest of trying
> to 'help' them I thought I'd pen this here because this kind of service is
> just unacceptable in this day and age.
>
> I hope someone is listening at Zuku.
>
> *Ali Hussein*
>
> *Hussein & Associates*
>
>
>
> Tel: +254 770 906375/ 713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
> <http://ke.linkedin.com/in/alihkassim>
>
> Blog: www.alyhussein.com
>
>
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> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
>
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