[kictanet] Job Vacancy

[Bernard Kioko]

Title: Commercial & Customer Relations Manager

Division:  Commercial Division

Employment Type: Permanent

Location:  Kenya

Reports to: Chief Executive Officer

 

Role Summary

This person is charged to lead and manage the sales and customer service
functions of the business. Alongside the CEO and other HODs, s/he should
co-own the strategic leadership of Bernsoft ensuring the maintenance, growth
and support profitable sales in line with business targets across all
revenue centres.

 

Main Duties:

i.          To build the business through sales and marketing of existing
and new products to existing and new customers

ii.          To achieve KPIs, including sales targets 

iii.          To develop and build relationships with current and new
customers

iv.          To develop the business profile by enhancing, informing and
changing the customer perspective of Bernsoft strengths and product ranges

v.          To identify products that will satisfy customer needs in
conjunction with the production teams

vi.          To devise and deliver promotional activities and marketing and
assist at trade and promotional events

vii.          To identify and develop potential partner companies to
increase the range of products offered by Bernsoft including factored
products

viii.          To understand the competition and provide market intelligence
reports

ix.          To head up and lead the commercial team including wholesale,
national accounts and product development

x.          To manage the commercial team including recruitment, selection,
development, training, performance management and succession planning

xi.          To report to the management team and regularly attend
management meetings

 

Customer Service

.        To provide professional and effective services to internal and / or
external customers, to meet customer expectations, particularly in terms of
Quality and Timeliness in line with departmental standards, procedures and
guidelines.

.        To provide follow up with customers to ensure customer satisfaction
with products and / or services provided

.        To communicate courteously with internal and / or external
customers by telephone, email and face to face, building positive
relationships, investigating, responding to and progressing issues and
queries to a successful conclusion at the earliest time.

.        To speak positively and enthusiastically about the company and its
products and services to ensure that a professional company and brand image
is provided at all times to customers and colleagues.

 

Teamwork

.        To work as part of a team to achieve the departmental standards.

.        To work together with other departments and divisions within the
organization to identify any process improvements and improve standards,
efficiency and profitability.

 

Knowledge

.        Strong selling, negotiation and influencing skills

.        Strong relationship building, networking and account management
skills

.        Strong skills in business growth

.        Commercially and financially aware

.        An understanding of marketing

.        Creative problem solving

.        Strong team leadership skills to lead, motivate and manage a team

.        Good numerical and costing skills 

 

Key Interfaces

.        Dealing with external customers. 

.        Liaising with internal departments to bring content acquisition
queries to a satisfactory closure.

 

Dimensions / Budgets

.        Ensure that the jobs undertaken are carried out within previously
approved budgets

.        Work outside of normal business hours and travel to customer sites
will be required

 

Interested candidates should send their CVs to jobs at bernsoft.com on or
before January 23rd 2015.

 

Only shortlisted candidates will be contacted.

 


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that you might experience. For further information about us, please contact 
us at the address indicated below.


Bernsoft Interactive Limited - P O Box 15177-00100 Nairobi - Tel: +254 722 
929192 Email: admin at bernsoft.com Web: www.bernsoft.com 
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