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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoListParagraphCxSpFirst style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Title</span></b><span style='font-family:"Arial","sans-serif"'>: Commercial & Customer Relations Manager<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Division:</span></b><span style='font-family:"Arial","sans-serif"'> Commercial Division<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Employment Type: </span></b><span style='font-family:"Arial","sans-serif"'>Permanent<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Location:</span></b><span style='font-family:"Arial","sans-serif"'> Kenya<o:p></o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Reports to:</span></b><span style='font-family:"Arial","sans-serif"'> Chief Executive Officer<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Role Summary<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;line-height:150%;text-autospace:none'><span style='font-family:"Arial","sans-serif"'>This person is charged to lead and manage the sales and customer service functions of the business. Alongside the CEO and other HODs, s/he should co-own the strategic leadership of Bernsoft ensuring the maintenance, growth and support profitable sales in line with business targets across all revenue centres.<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;line-height:150%'><span style='font-size:10.0pt;line-height:150%;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Main Duties:<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>i.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To build the business through sales and marketing of existing and new products to existing and new customers<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>ii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To achieve KPIs, including sales targets <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>iii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To develop and build relationships with current and new customers<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>iv.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To develop the business profile by enhancing, informing and changing the customer perspective of Bernsoft strengths and product ranges<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>v.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To identify products that will satisfy customer needs in conjunction with the production teams<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>vi.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To devise and deliver promotional activities and marketing and assist at trade and promotional events<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>vii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To identify and develop potential partner companies to increase the range of products offered by Bernsoft including factored products<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>viii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To understand the competition and provide market intelligence reports<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>ix.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To head up and lead the commercial team including wholesale, national accounts and product development<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>x.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To manage the commercial team including recruitment, selection, development, training, performance management and succession planning<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;mso-text-indent-alt:-.25in;line-height:150%;mso-list:l0 level1 lfo1;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:"Arial","sans-serif"'><span style='mso-list:Ignore'>xi.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>To report to the management team and regularly attend management meetings<o:p></o:p></span></p><p class=MsoListParagraphCxSpFirst style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-size:12.0pt;line-height:150%;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Customer Service<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l3 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l3 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To provide follow up with customers to ensure customer satisfaction with products and / or services provided<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l3 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l3 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Teamwork<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l5 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To work as part of a team to achieve the departmental standards.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l5 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Knowledge<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Strong selling, negotiation and influencing skills<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Strong relationship building, networking and account management skills<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Strong skills in business growth<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Commercially and financially aware<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>An understanding of marketing<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Creative problem solving<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Strong team leadership skills to lead, motivate and manage a team<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l2 level1 lfo4;text-autospace:none'><![if !supportLists]><span style='font-size:10.0pt;line-height:150%;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='line-height:150%;font-family:"Arial","sans-serif"'>Good numerical and costing skills</span><span style='font-size:10.0pt;line-height:150%;font-family:"Arial","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;text-align:justify;line-height:150%;text-autospace:none'><span style='font-size:12.0pt;line-height:150%;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpFirst style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Key Interfaces<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l1 level1 lfo5'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>Dealing with external customers. <o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l1 level1 lfo5'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>Liaising with internal departments to bring content acquisition queries to a satisfactory closure.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><b><span style='font-family:"Arial","sans-serif"'>Dimensions / Budgets<o:p></o:p></span></b></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l4 level1 lfo6'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>Ensure that the jobs undertaken are carried out within previously approved budgets<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:.25in;mso-add-space:auto;text-align:justify;text-indent:-.25in;line-height:150%;mso-list:l4 level1 lfo6'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Arial","sans-serif"'>Work outside of normal business hours and travel to customer sites will be required<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'>Interested candidates should send their CVs to <a href="mailto:jobs@bernsoft.com">jobs@bernsoft.com</a> on or before January 23<sup>rd</sup> 2015.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoListParagraphCxSpLast style='margin-left:0in;mso-add-space:auto;text-align:justify;line-height:150%'><span style='font-family:"Arial","sans-serif"'>Only shortlisted candidates will be contacted.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>
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