[kictanet] Matiang’i rules out Safaricom reprieve from licence terms

Thu Jan 9 20:30:22 EAT 2014

The penalties for poor QoS have been enhanced from KES 500,000 to 0.2% of the gross  annual turnover of the non-performing network.

The new penalties shall come into effect next year. The enhanced penalties should serve as a deterrent.

Wambua

Sent from my BlackBerry 10 smartphone.

From: James Kariuki
Sent: Thursday, 9 January 2014 20:14 PM
To: Wambua, Christopher
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms

Using your analogy at @Walu, CCK then needs to act and behave like the late Michuki when he was Transport Minister.

--James

On 9 January 2014 16:37, Walubengo J <jwalu at yahoo.com<mailto:jwalu at yahoo.com>> wrote:
True that @Kimani,

More Revenue should lead to subsequent investments in expanding the Network Capacity - ideally(theoretically).  But reality is different.

Assume you bought a 14-seater Matatu (bus) and the passenger demand is so high that you always carry above the specs -i.e around 20 passengers in the 14-seater.  How long will it take it you upgrade to a 28-seater matatu? 1yr, 2yr, 5yrs, when govt tells you to?

The correct answer is as soon as you start losing the "seated" customers.  As long as the seated (existing) and the joining customers are NOT leaving the matatu (network), you will not bother to expand it. Why should you when you are making twice the money expected to be made from the 14-seater?

Strictly speaking, in a free market economy even the government cannot force you to expand your matatu (Network). Only the customers can...and if the customers are not (leaving), find out why and fix that. My hypothesis is that the market is broken. Fix the market and the quality issues will fix themselves.

walu.

--------------------------------------------
On Thu, 1/9/14, Antony Kimani <kimanianthoni at gmail.com<mailto:kimanianthoni at gmail.com>> wrote:

 Subject: Re: [kictanet] Matiang’i rules out Safaricom reprieve from licence terms
 To: jwalu at yahoo.com<mailto:jwalu at yahoo.com>
 Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>>
 Date: Thursday, January 9, 2014, 12:46 PM

 @Walubengo
 IMHO the more the customers the higher the revenue
 suffericon should have invested more on infrastucture for
 quality improvement as the customer numbers grew.

 BR

 On Thu, Jan 9, 2014 at
 12:37 PM, Adam Nelson <adam at varud.com<mailto:adam at varud.com>>
 wrote:

 I don't see any methodology section in that
 report.  Is this evaluation using standard methods?  If
 so, what are the actual methods used by CCK to generate the
 numbers?

 --Kili.io -
 OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud>

 About
 Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson>

 On Thu, Jan 9, 2014 at
 12:31 PM, Walubengo J <jwalu at yahoo.com<mailto:jwalu at yahoo.com>>
 wrote:

 Adam,

 I did send the report link in an earlier post. It was  @

 http://www.cck.go.ke/consumers/other_info/downloads/REPORT_ON_THE_QUALITY_OF_SERVICE_2012-2013.pdf

 The only problem I have is that CCK might be looking at
 Quality in isolation. In an ideal situation, the increased
 No. of subscribers would put pressure on the Safaricom
 Network such that its Quality would deteriorate (which has
 happened) and subsequently force subscribers to ran away to
 better quality networks (which has NOT happened). If
 Safaricom customers had moved to other networks, this would
 force Safaricom to naturally improve its Quality (read:
 invest in Network Capacity Expansion in tandem with
 increased Subscriber numbers).

 Reading the riot act to Safaricom is not sufficient to
 warrant Quality improvement. The departure of its customers
 would.

 So if I was the DG of CCK, I would be working on the WHY are
 the suffering -sorry - Safaricom ustomers like me NOT
 moving? Sort that out, and the quality equation will be
 resolved.

 walu.

 --------------------------------------------

 On Thu, 1/9/14, Adam Nelson <adam at varud.com<mailto:adam at varud.com>>
 wrote:

  Subject: Re: [kictanet] Matiang’i rules out Safaricom
 reprieve from licence terms

  To: jwalu at yahoo.com<mailto:jwalu at yahoo.com>

  Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>>

  Date: Thursday, January 9, 2014, 11:36 AM

  Where is the report?

  All I see is a press release with no

  report:

  http://cck.go.ke/news/2013/Mobile_operators_fail.html

  And a broken link for the 'Publications &

  Statistics' section:

  http://cck.go.ke/resc/

  --Kili.io - OpenStack for Africa:

  kili.ioMusings: twitter.com/varud<http://twitter.com/varud>

  About

  Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson>

  On Thu, Jan 9, 2014 at

  11:26 AM, James Mbugua <jgmbugua at gmail.com<mailto:jgmbugua at gmail.com>>

  wrote:

  Adam,

  It might help if you read the CCK report itself

  on their website.

  James

  On Thu, Jan 9, 2014 at

  11:23 AM, Adam Nelson <adam at varud.com<mailto:adam at varud.com>>

  wrote:

  I guess the US regulators would step in about

  voice quality if it was bad in certain areas that the
 market

  wouldn't want to serve.  The theory would be that
 the

  spectrum is a public asset licensed to the vendor in
 order

  to further the public good - and that part of the license

  terms are to satisfy the public good.

  This is why the US landline regulators force

  telephone companies to service very rural areas at the
 same

  price as more economically efficient urban

  areas.

  If CCK was saying that all of the operators

  needed to put masts in Turkana as part of a public good,

  that would be one thing.  But just saying that voice

  quality is low in general and not backing it up with how

  that compares to international standards (they surely
 exist

  and the article discusses that Safaricom passed such

  international tests) seems like a pretty weak argument to

  me.

  Of course, the writing in the Business Daily

  article is so muddled that it's hard to tell
 what's

  actually going on.

  --Kili.io - OpenStack for Africa:
 kili.ioMusings: twitter.com/varud<http://twitter.com/varud>

  About

  Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson>

  On Thu,

  Jan 9, 2014 at 11:14 AM, James Mbugua <jgmbugua at gmail.com<mailto:jgmbugua at gmail.com>>

  wrote:

  Adam,

  Is it standard in other countries or is the QoS a

  Kenyan/CCK feature? Then it might be a

  shakedown.

  James

  On Thu, Jan 9, 2014 at 11:11 AM, Adam Nelson <adam at varud.com<mailto:adam at varud.com>>

  wrote:

  This seems like a shakedown to me.

  Everybody I know gets Safaricom if they can

  afford it (otherwise Airtel).  The market can handle

  quality problems and the CCK can help by educating the
 local

  markets (i.e. local radio spots discussing carrier
 quality

  in each market).

  --Kili.io -

  OpenStack for Africa: kili.ioMusings: twitter.com/varud<http://twitter.com/varud>

  About

  Adam: www.linkedin.com/in/adamcnelson<http://www.linkedin.com/in/adamcnelson>

  On Thu, Jan 9,

  2014 at 11:07 AM, Walubengo J <jwalu at yahoo.com<mailto:jwalu at yahoo.com>>

  wrote:

  ICT secretary Fred Matiang’i has vowed to tie the
 renewal

  of Safaricom’s licence to the voice quality checks that

  show the mobile phone operator is non-compliant.

  Dr Matiang’i said the government and the Communications

  Commission of Kenya (CCK) will not negotiate on the voice

  quality standards.

  ....

  “I don’t understand why an operator would like to

  negotiate a licence condition. There are only two options

  here, either comply or step out of the business,” Dr

  Matiang’i told the Business Daily on the sidelines of
 the

  launch of the electronic filling of returns by insurers
 to

  the Insurance Regulatory Authority.

  Check more @ http://www.businessdailyafrica.com/Corporate-News/Safaricom-licence-terms/-/539550/2139198/-/uvyr23/-/index.html

  ---

  my comment? - Safaricom "ina weneyewe"

   translation for the international viewers
 "Safaricom

  has its owners" :-)

  _______________________________________________

  kictanet mailing list

  kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>

  https://lists.kictanet.or.ke/mailman/listinfo/kictanet

  Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/adam%40varud.com

  The Kenya ICT Action Network (KICTANet) is a

  multi-stakeholder platform for people and institutions

  interested and involved in ICT policy and regulation. The

  network aims to act as a catalyst for reform in the ICT

  sector in support of the national aim of ICT enabled
 growth

  and development.

  KICTANetiquette : Adhere to the same standards of
 acceptable

  behaviors online that you follow in real life: respect

  people's times and bandwidth, share knowledge,
 don't

  flame or abuse or personalize, respect privacy, do not
 spam,

  do not market your wares or qualifications.

  _______________________________________________

  kictanet mailing list

  kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>

  https://lists.kictanet.or.ke/mailman/listinfo/kictanet

  Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jgmbugua%40gmail.com

  The Kenya ICT Action Network (KICTANet) is a

  multi-stakeholder platform for people and institutions

  interested and involved in ICT policy and regulation. The

  network aims to act as a catalyst for reform in the ICT

  sector in support of the national aim of ICT enabled
 growth

  and development.

  KICTANetiquette : Adhere to the same standards of
 acceptable

  behaviors online that you follow in real life: respect

  people's times and bandwidth, share knowledge,
 don't

  flame or abuse or personalize, respect privacy, do not
 spam,

  do not market your wares or qualifications.

  -----Inline Attachment Follows-----

  _______________________________________________

  kictanet mailing list

  kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>

  https://lists.kictanet.or.ke/mailman/listinfo/kictanet

  Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com

  The Kenya ICT Action Network (KICTANet) is a

  multi-stakeholder platform for people and institutions

  interested and involved in ICT policy and regulation. The

  network aims to act as a catalyst for reform in the ICT

  sector in support of the national aim of ICT enabled
 growth

  and development.

  KICTANetiquette : Adhere to the same standards of
 acceptable

  behaviors online that you follow in real life: respect

  people's times and bandwidth, share knowledge,
 don't flame

  or abuse or personalize, respect privacy, do not spam, do

  not market your wares or qualifications.

 _______________________________________________

 kictanet mailing list

 kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>

 https://lists.kictanet.or.ke/mailman/listinfo/kictanet

 Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/kimanianthoni%40gmail.com

 The Kenya ICT Action Network (KICTANet) is a
 multi-stakeholder platform for people and institutions
 interested and involved in ICT policy and regulation. The
 network aims to act as a catalyst for reform in the ICT
 sector in support of the national aim of ICT enabled growth
 and development.

 KICTANetiquette : Adhere to the same standards of acceptable
 behaviors online that you follow in real life: respect
 people's times and bandwidth, share knowledge, don't
 flame or abuse or personalize, respect privacy, do not spam,
 do not market your wares or qualifications.

 -----Inline Attachment Follows-----

 _______________________________________________
 kictanet mailing list
 kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>
 https://lists.kictanet.or.ke/mailman/listinfo/kictanet

 Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jwalu%40yahoo.com

 The Kenya ICT Action Network (KICTANet) is a
 multi-stakeholder platform for people and institutions
 interested and involved in ICT policy and regulation. The
 network aims to act as a catalyst for reform in the ICT
 sector in support of the national aim of ICT enabled growth
 and development.

 KICTANetiquette : Adhere to the same standards of acceptable
 behaviors online that you follow in real life: respect
 people's times and bandwidth, share knowledge, don't flame
 or abuse or personalize, respect privacy, do not spam, do
 not market your wares or qualifications.

_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke<mailto:kictanet at lists.kictanet.or.ke>
https://lists.kictanet.or.ke/mailman/listinfo/kictanet

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/jkariuki%40gmail.com

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

--
James Kariuki Njenga/@karitz
(C)+27.72.037.3284
E: jkariuki at gmail.com<mailto:jkariuki at gmail.com>
Skype: carice2

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20140109/9fc55a69/attachment.htm>
-------------- next part --------------
_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
https://lists.kictanet.or.ke/mailman/listinfo/kictanet

Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/wambua%40cck.go.ke

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.