[kictanet] Safaricom protests CCK Ratings on quality of service

Thu Oct 17 11:47:36 EAT 2013

Robert

Allow me to respectfully disagree.

We need to move away from this mediocrity that because we are in a 'third world' country we should expect lesser service. 

A company like Safaricom is world class and is recognized as such. That's why they were named one of the most innovative companies in the world by Fast Company Magazine.

http://www.fastcompany.com/most-innovative-companies/2013/safaricom

A service is a service. Whether its life support or for calling my girlfriend (scratch that! I meant my wife! :) ) and I expect superlative service for the shilling or dollar I'm paying. And for us to excuse bad service because we are in Africa to me is self-defeating and accepting to continue in mediocrity. That is why the Safaricom's of this world must always be at the top of their game because if not us then who?

By the way Bobby, it's not about either/or. Both services are paid for and we should expect nothing but the best.

Forgive me for being preachy but this is something that I feel very strongly about and CCK must continue to expect 'first world service' on our behalf in a 'third world country'.

Ali Hussein

+254 0770 906375 / 0713 601113

"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb

Sent from my iPad

> On Oct 17, 2013, at 11:09 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
> 
> @Ali,
> 
> The regulator cannot be an island or work in a vacuum, think of it like education, if we closed every primary school that did not send 20% of the class 8 students to a national school or all secondary schools that did not send 20% of the students to University or every University that did not get 20% of its graduates employed where would we be?
> 
> Using a statistic like not more than 20% dropped calls is myopic we need a relationship between this and the number of clients being served as well as any other services operating over the same infrastructure.
> 
> Let us stop making it seem that a dropped call is as critical as an outage on  life support system.  
> 
> If having more than 20% dropped calls I get an increased network coverage of 5% then I can live with the issue as opposed to the reverse where for 5% dropped calls I have 20% less coverage.
> 
> In addition if regular dropped calls means fewer delays on mpesa transactions then I am fine.
> 
> CCK needs to stop using developed nation statistics and instead develop our own yard sticks based on what is important to our environment.
> 
> Regards
>  
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
> 
> 
> Tel: +254722511225, +254202010696
> 
> 
> On Thursday, 17 October 2013, 9:59, Ali Hussein <ali at hussein.me.ke> wrote:
> Bobby
> 
> If your assumption is correct then Orange should be the best managed Telco today..
> 
> Having said that Free Markets must also be regulated hence we can't really belabor the role a regulator plays.. 
> 
> Ali Hussein
> 
> +254 0770 906375 / 0713 601113
> 
> "Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
> 
> Sent from my iPad
> 
>> On Oct 17, 2013, at 9:32 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>> 
>> @Ali,
>> 
>> CCK has already resolved the issue it is called "the other option" plus number portability.
>> 
>> I have said this before and I will repeat it without any fear or prejudice, it is more difficult to manage 10 million subscribers than 1 million, based on this fact let CCK use weighted averages.
>> 
>> This concept has also been proven in the number of madmen in a village.
>> 
>> Regards
>> 
>> Disclaimer: To the best of my knowledge none of my relatives nor myself have been paid by Safaricom for me to make this post.
>> 
>>  
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>> 
>> 
>> Tel: +254722511225, +254202010696
>> 
>> 
>> On Thursday, 17 October 2013, 8:33, Ali Hussein <ali at hussein.me.ke> wrote:
>> Bobby
>> 
>> Granted. That doesn't mean they should sit on their laurels. We are simply raising the bar. In a land of the blind it doesn't mean the one eyed man is all seeing..He sees yes..but he would like to have the other eye too..
>> 
>> CCK with all its shortcomings needs to be supported when its doing something right. And in this case they are. We all have experienced dropped calls, mediocre service etc. 
>> 
>> Ali Hussein
>> 
>> +254 0770 906375 / 0713 601113
>> 
>> "Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
>> 
>> Sent from my iPad
>> 
>>> On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>>> 
>>> Hi,
>>> 
>>> Please send the following link to CCK 
>>> 
>>> http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/
>>> 
>>> It is called a public opinion rating.
>>> 
>>> Regards
>>>  
>>> Robert Yawe
>>> KAY System Technologies Ltd
>>> Phoenix House, 6th Floor
>>> P O Box 55806 Nairobi, 00200
>>> Kenya
>>> 
>>> 
>>> Tel: +254722511225, +254202010696
>>> 
>>> 
>>> On Thursday, 17 October 2013, 5:10, Ali Hussein <ali at hussein.me.ke> wrote:
>>> Safaricom is headed for a clash with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.
>>> 
>>> The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.
>>> 
>>> The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.
>>> 
>>> On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is expected to spark a fresh row with the CCK.
>>> 
>>> http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html
>>> 
>>> Who do you believe? Safaricom or CCK? 
>>> 
>>> From a  personal level my take is that CCK is on the right track and need to tighten the screws on QoS across all services in the Telco and ISP space. We have become too comfortable with mediocre service and this is just not on. 
>>> 
>>> As an example for the last one year my company has been paying service charges to Orange for several lines which do not work. I have even written to the CEO's office with Zero action. I have written to the CCK complaint hotline with Zero action. The only reason I'm forced to pay every month is because some of those lines are tied to a Pilot line and hence Orange is 'unable' to detach them...surely.. 
>>> 
>>> Ali Hussein
>>> 
>>> +254 0770 906375 / 0713 601113
>>> 
>>> "Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
>>> 
>>> Sent from my iPad
>>> 
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> 
> 
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