<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div style="-webkit-text-size-adjust: auto;"><span></span></div><div><div style="-webkit-text-size-adjust: auto;"><span></span></div><div><div style="-webkit-text-size-adjust: auto;">Robert</div><div style="-webkit-text-size-adjust: auto;"><br></div><div style="-webkit-text-size-adjust: auto;">Allow me to respectfully disagree.</div><div style="-webkit-text-size-adjust: auto;"><br></div><div style="-webkit-text-size-adjust: auto;">We need to move away from this mediocrity that because we are in a 'third world' country we should expect lesser service. </div><div style="-webkit-text-size-adjust: auto;"><br></div><div style="-webkit-text-size-adjust: auto;">A company like Safaricom is world class and is recognized as such. That's why they were named one of the most innovative companies in the world by Fast Company Magazine.</div><div style="-webkit-text-size-adjust: auto;"><br></div><div><span style="-webkit-text-size-adjust: auto;"><a href="http://www.fastcompany.com/most-innovative-companies/2013/safaricom">http://www.fastcompany.com/most-innovative-companies/2013/safaricom</a></span></div><div><span style="-webkit-text-size-adjust: auto;"><br></span></div><div><span style="-webkit-text-size-adjust: auto;">A service is a service. Whether its life support or for calling my girlfriend (scratch that! I meant my wife! :) ) and I expect superlative service for the shilling or dollar I'm paying. And for us to excuse bad service because we are in Africa to me is self-defeating and accepting to continue in mediocrity. That is why the Safaricom's of this world must always be at the top of their game because if not us then who?</span></div><div><span style="-webkit-text-size-adjust: auto;"><br></span></div><div><span style="-webkit-text-size-adjust: auto;">By the way Bobby, it's not about either/or. Both services are paid for and we should expect nothing but the best.</span></div><div><span style="-webkit-text-size-adjust: auto;"><br></span></div><div><span style="-webkit-text-size-adjust: auto;">Forgive me for being preachy but this is something that I feel very strongly about and CCK must continue to expect 'first world service' on our behalf in a 'third world country'.</span></div><div><br><div style="-webkit-text-size-adjust: auto;"><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);">Ali Hussein</span></div><div style="-webkit-text-size-adjust: auto;"><br></div><div style="-webkit-text-size-adjust: auto; font-family: Helvetica; font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.294118); -webkit-composition-fill-color: rgba(175, 192, 227, 0.231373);">+254 0770 906375 / 0713 601113</div><div style="-webkit-text-size-adjust: auto;"><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><br></span></div><div style="-webkit-text-size-adjust: auto;"><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb</span></div><div style="-webkit-text-size-adjust: auto;"><br></div><span style="-webkit-text-size-adjust: auto;">Sent from my iPad</span></div><div style="-webkit-text-size-adjust: auto;"><br>On Oct 17, 2013, at 11:09 AM, robert yawe <<a href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br><br></div><blockquote type="cite" style="-webkit-text-size-adjust: auto;"><div><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:14pt">@Ali,<br><br>The regulator cannot be an island or work in a vacuum, think of it like education, if we closed every primary school that did not send 20% of the class 8 students to a national school or all secondary schools that did not send 20% of the students to University or every University that did not get 20% of its graduates employed where would we be?<br><br>Using a statistic like not more than 20% dropped calls is myopic we need a relationship between this and the number of clients being served as well as any other services operating over the same infrastructure.<br><br>Let us stop making it seem that a dropped call is as critical as an outage on life support system. <br><br>If having more than 20% dropped calls I get an increased network coverage of 5% then I can live with
the issue as opposed to the reverse where for 5% dropped calls I have 20% less coverage.<br><br>In addition if regular dropped calls means fewer delays on mpesa transactions then I am fine.<br><br>CCK needs to stop using developed nation statistics and instead develop our own yard sticks based on what is important to our environment.<br><div><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 18.6667px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,Sans-Serif; background-color: transparent; font-style: normal;"><span>Regards<br></span></div><div> </div><div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya</div><div><br><br></div><div>Tel: +254722511225, +254202010696</div><div style="display: block;" class="yahoo_quoted"> <br> <br> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size:
14pt;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Thursday, 17 October 2013, 9:59, Ali Hussein <<a href="mailto:ali@hussein.me.ke">ali@hussein.me.ke</a>> wrote:<br> </font> </div> <div class="y_msg_container"><div id="yiv1574705484"><div><div>Bobby</div><div><br clear="none"></div><div>If your assumption is correct then Orange should be the best managed Telco today..</div><div><br clear="none"></div><div>Having said that Free Markets must also be regulated hence we can't really belabor the role a regulator plays.. </div><div><br clear="none"><div><span style="">Ali Hussein</span></div><div><br clear="none"></div><div style="font-family:Helvetica;font-size:medium;">+254 0770 906375 / 0713 601113</div><div><span style=""><br clear="none"></span></div><div><span style="">"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of
going forward) - Swahili Proverb</span></div><div><br clear="none"></div>Sent from my iPad</div><div class="yiv1574705484yqt3755684458" id="yiv1574705484yqt44003"><div><br clear="none">On Oct 17, 2013, at 9:32 AM, robert yawe <<a rel="nofollow" shape="rect" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br clear="none"><br clear="none"></div><blockquote type="cite"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:14pt;">@Ali,<br clear="none"><br clear="none">CCK has already resolved the issue it is called "the other option" plus number portability.<br clear="none"><br clear="none">I have said this before and I will repeat it without any fear or prejudice, it is more difficult to manage 10 million subscribers than 1 million, based on this fact let CCK use weighted
averages.<br clear="none"><br clear="none">This concept has also been proven in the number of madmen in a village.<br clear="none"><br clear="none">Regards<br clear="none"><br clear="none">Disclaimer: To the best of my knowledge none of my relatives nor myself have been paid by Safaricom for me to make this post.<br clear="none"><div><span><br clear="none"></span></div><div> </div><div>Robert Yawe<br clear="none">KAY System Technologies Ltd<br clear="none">Phoenix House, 6th Floor<br clear="none">P O Box 55806 Nairobi, 00200<br clear="none">Kenya</div><div><br clear="none"><br clear="none"></div><div>Tel: +254722511225, +254202010696</div><div class="yiv1574705484yahoo_quoted" style="display:block;"> <br clear="none"> <br clear="none"> <div style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:14pt;"> <div style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande,
Sans-Serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Thursday, 17 October 2013, 8:33, Ali Hussein <<a rel="nofollow" shape="rect" ymailto="mailto:ali@hussein.me.ke" target="_blank" href="mailto:ali@hussein.me.ke">ali@hussein.me.ke</a>> wrote:<br clear="none"> </font> </div> <div class="yiv1574705484y_msg_container"><div id="yiv1574705484"><div><div>Bobby</div><div><br clear="none"></div><div>Granted. That doesn't mean they should sit on their laurels. We are simply raising the bar. In a land of the blind it doesn't mean the one eyed man is all seeing..He sees yes..but he would like to have the other eye too..</div><div><br clear="none"></div><div>CCK with all its shortcomings needs to be supported when its doing something right. And in this case they are. We all have experienced dropped calls, mediocre service etc. <br clear="none"><br clear="none"><div><span style="">Ali Hussein</span></div><div><br clear="none"></div><div style="font-family:Helvetica;font-size:medium;">+254 0770 906375 / 0713 601113</div><div><span style=""><br clear="none"></span></div><div><span style="">"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb</span></div><div><br clear="none"></div>Sent from my iPad</div><div class="yiv1574705484yqt0366365633" id="yiv1574705484yqt31725"><div><br clear="none">On Oct 17, 2013, at 8:00 AM, robert yawe <<a rel="nofollow" shape="rect" ymailto="mailto:robertyawe@yahoo.co.uk" target="_blank" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<br clear="none"><br clear="none"></div><blockquote type="cite"><div><div style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:14pt;">Hi,<br clear="none"><br clear="none">Please send the following link to CCK <br clear="none"><br clear="none"><a rel="nofollow" shape="rect" target="_blank" href="http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/">http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/</a><br clear="none"><br clear="none"><div><span>It is called a public opinion rating.</span></div><div style="color:rgb(0, 0, 0);font-size:18.6667px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;background-color:transparent;font-style:normal;"><br clear="none"><span></span></div><div style="color:rgb(0, 0, 0);font-size:18.6667px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;background-color:transparent;font-style:normal;"><span>Regards<br clear="none"></span></div><div> </div><div>Robert Yawe<br clear="none">KAY System Technologies Ltd<br clear="none">Phoenix
House, 6th Floor<br clear="none">P O Box 55806 Nairobi, 00200<br clear="none">Kenya</div><div><br clear="none"><br clear="none"></div><div>Tel:
+254722511225, +254202010696</div><div class="yiv1574705484yahoo_quoted" style="display:block;"> <br clear="none"> <br clear="none"> <div style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:14pt;"> <div style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Thursday, 17 October 2013, 5:10, Ali Hussein <<a rel="nofollow" shape="rect" ymailto="mailto:ali@hussein.me.ke" target="_blank" href="mailto:ali@hussein.me.ke">ali@hussein.me.ke</a>> wrote:<br clear="none"> </font> </div> <div class="yiv1574705484y_msg_container"><div id="yiv1574705484"><div><div><a rel="nofollow" shape="rect" target="_blank" href="http://www.businessdailyafrica.com/stocks/-/1322440/1394278/-/shkse6/-/index.html" style="margin:0px;padding:0px;text-decoration:none;">Safaricom</a><span style=""> is headed for a clash
with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.</span></div><div><span style=""><br clear="none"></span></div><div><span style="">The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.</span></div><div><span style=""><br clear="none"></span></div><div><span style="">The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.</span></div><div><span style=""><br clear="none"></span></div><div><span style="">On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is
expected to spark a fresh row with the CCK.</span></div><div><span style=""><br clear="none"></span></div><div><span style=""><a rel="nofollow" shape="rect" target="_blank" href="http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html">http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html</a></span><br clear="none"><br clear="none"><div style=""><span style=""><b>Who do you believe? Safaricom or CCK? </b></span></div><div style=""><span style=""><br clear="none"></span></div><div style=""><span style="">From a personal level my take is that CCK is on the right track and need to tighten the screws on QoS across all services in the Telco and ISP space. We have become too comfortable with mediocre service and this is just not on. </span></div><div style=""><span style=""><br clear="none"></span></div><div style=""><span style="">As an example for the last one year my company has been paying service charges to Orange for several lines which do not work. I have even</span><span style=""> written to the CEO's office with Zero action. I have written to the CCK complaint hotline with Zero action. The only reason I'm forced to pay every month is because some of those lines are tied to a Pilot line and hence Orange is 'unable' to detach them...surely.. </span></div><div style=""><span style=""><br clear="none"></span></div><div style=""><span style="">Ali Hussein</span></div><div style=""><br clear="none"></div><div style="font-family:Helvetica;font-size:medium;">+254 0770 906375 / 0713 601113</div><div style=""><span style=""><br clear="none"></span></div><div style=""><span style="">"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili
Proverb</span></div><div style=""><br clear="none"></div><span style="">Sent from my iPad</span></div></div></div><br clear="none">_______________________________________________<br clear="none">kictanet mailing list<br clear="none"><a rel="nofollow" shape="rect" ymailto="mailto:kictanet@lists.kictanet.or.ke" target="_blank" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br clear="none"><a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br clear="none"><br clear="none">Unsubscribe or change your options at <a rel="nofollow" shape="rect" target="_blank" href="https://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk">https://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk</a><br clear="none"><br clear="none">The Kenya ICT Action Network (KICTANet) is a
multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br clear="none"><br clear="none">KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect
privacy, do not spam, do not market your wares or qualifications.<br clear="none"><br clear="none"></div> </div> </div> </div> </div></div></blockquote></div></div></div><br clear="none"><br clear="none"></div> </div> </div> </div> </div></div></blockquote></div></div></div><br><br></div> </div> </div> </div> </div></div></blockquote></div></div></body></html>