[kictanet] Safaricom protests CCK Ratings on quality of service

Thu Oct 17 13:42:06 EAT 2013

@Ali,

You have missed the point, when providing an essential service it is essential that you find a middle ground based on weighted averages, we need to look for an optimum not ideal condition.

When the government offered free primary education we elitists wanted it to be what we would want for our children such as a teacher ratio of 1 to 10, textbook ration of 1.2 to 1 and constant room temperatures of 18.96 degrees in each class room and for good measure a computer lab.

So in the same way that your children and mine attend private schools where we pay fees why not ask for the same from the providers.  Ooops that will create a disparity in the delivery of an essential service thereby infringing on my basic rights.  

Call drops are like death & taxes they transcend all nations, races and economic  status it is about reducing to a tolerable level (personal) while still being able to make a reasonable return on investment (ROI). 

At no time did I say that we should hold our providers to a lesser standard but we should not put them in a league in which they do not belong and then punish them for not meeting the standard.

There is baby class, kindergarten, primary and so forth we are in kindergarten looking up at those in University and wondering why we are not allowed to drink in the kiddy center or have sleepover without supervision in our cots. 

CCK should not only be a regulator but also an enabler to achieving the standards it sets, it should be party to the developments going on around the country such as construction approvals and the like.

An exam with a single question that carries 100% of the marks ceases to serve any useful purpose.

BTSs do not float in the air, buildings come up where earlier there was none, people install equipment that generate interference, temporary and unexpected concentrations points suddenly appear (that is when your calls drop when in the morning and evening traffic jam) and as quickly disappear.

If it gets to the point where one wants perfect calls all the time maybe they  should try military grade HF radios or run dedicated cables (be weary of cable cutters).

I like the fact that my head is still attached to my neck which has allowed me to be more appreciative of the fact that we are not all the same and accept that it is better that we all have a single network bar than I have 5 bars and my neighbour has none.

Regards

PS.  The grass always "seems" greener on the other side of the fence - Bovine 

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

On Thursday, 17 October 2013, 11:47, Ali Hussein <ali at hussein.me.ke> wrote:

Robert

Allow me to respectfully disagree.

We need to move away from this mediocrity that because we are in a 'third world' country we should expect lesser service. 

A company like Safaricom is world class and is recognized as such. That's why they were named one of the most innovative companies in the world by Fast Company Magazine.

http://www.fastcompany.com/most-innovative-companies/2013/safaricom

A service is a service. Whether its life support or for calling my girlfriend (scratch that! I meant my wife! :) ) and I expect superlative service for the shilling or dollar I'm paying. And for us to excuse bad service because we are in Africa to me is self-defeating and accepting to continue in mediocrity. That is why the Safaricom's of this world must always be at the top of their game because if not us then who?

By the way Bobby, it's not about either/or. Both services are paid for and we should expect nothing but the best.

Forgive me for being preachy but this is something that I feel very strongly about and CCK must continue to expect 'first world service' on our behalf in a 'third world country'.

Ali Hussein

+254 0770 906375 / 0713 601113

"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
Sent from my iPad

On Oct 17, 2013, at 11:09 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:

@Ali,
>
>The regulator cannot be an island or work in a vacuum, think of it like education, if we closed every primary school that did not send 20% of the class 8 students to a national school or all secondary schools that did not send 20% of the students to University or every University that did not get 20% of its graduates employed where would we be?
>
>Using a statistic like not more than 20% dropped calls is myopic we need a relationship between this and the number of clients being served as well as any other services operating over the same infrastructure.
>
>Let us stop making it seem that a dropped call is as critical as an outage on  life support system.  
>
>If having more than 20% dropped calls I get an increased network coverage of 5% then I can live with
 the issue as opposed to the reverse where for 5% dropped calls I have 20% less coverage.
>
>In addition if regular dropped calls means fewer delays on mpesa transactions then I am fine.
>
>CCK needs to stop using developed nation statistics and instead develop our own yard sticks based on what is important to our environment.
>
>
>
>Regards
>
> 
>Robert Yawe
>KAY System Technologies Ltd
>Phoenix House, 6th Floor
>P O Box 55806 Nairobi, 00200
>Kenya
>
>
>
>Tel: +254722511225, +254202010696
>
>
>
>On Thursday, 17 October 2013, 9:59, Ali Hussein <ali at hussein.me.ke> wrote:
> 
>Bobby
>
>
>If your assumption is correct then Orange should be the best managed Telco today..
>
>
>Having said that Free Markets must also be regulated hence we can't really belabor the role a regulator plays.. 
>
>
>Ali Hussein
>
>
>+254 0770 906375 / 0713 601113
>
>
>"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
>
>Sent from my iPad
>
>On Oct 17, 2013, at 9:32 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>
>
>@Ali,
>>
>>CCK has already resolved the issue it is called "the other option" plus number portability.
>>
>>I have said this before and I will repeat it without any fear or prejudice, it is more difficult to manage 10 million subscribers than 1 million, based on this fact let CCK use weighted
 averages.
>>
>>This concept has also been proven in the number of madmen in a village.
>>
>>Regards
>>
>>Disclaimer: To the best of my knowledge none of my relatives nor myself have been paid by Safaricom for me to make this post.
>>
>>
>>
>> 
>>Robert Yawe
>>KAY System Technologies Ltd
>>Phoenix House, 6th Floor
>>P O Box 55806 Nairobi, 00200
>>Kenya
>>
>>
>>
>>Tel: +254722511225, +254202010696
>>
>>
>>
>>On Thursday, 17 October 2013, 8:33, Ali Hussein <ali at hussein.me.ke> wrote:
>> 
>>Bobby
>>
>>
>>Granted. That doesn't mean they should sit on their laurels. We are simply raising the bar. In a land of the blind it doesn't mean the one eyed man is all seeing..He sees yes..but he would like to have the other eye too..
>>
>>
>>CCK with all its shortcomings needs to be supported when its doing something right. And in this case they are. We all have experienced dropped calls, mediocre service etc. 
>>
>>
>>Ali Hussein
>>
>>
>>+254 0770 906375 / 0713 601113
>>
>>
>>"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
>>
>>Sent from my iPad
>>
>>On Oct 17, 2013, at 8:00 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>>
>>
>>Hi,
>>>
>>>Please send the following link to CCK 
>>>
>>>http://www.capitalfm.co.ke/business/2013/05/safaricom-in-sh25-5bn-net-profit/
>>>
>>>
>>>It is called a public opinion rating.
>>>
>>>
>>>Regards
>>>
>>> 
>>>Robert Yawe
>>>KAY System Technologies Ltd
>>>Phoenix
 House, 6th Floor
>>>P O Box 55806 Nairobi, 00200
>>>Kenya
>>>
>>>
>>>
>>>Tel: +254722511225, +254202010696
>>>
>>>
>>>
>>>On Thursday, 17 October 2013, 5:10, Ali Hussein <ali at hussein.me.ke> wrote:
>>> 
>>>Safaricom is headed for a clash with the Communications Commission of Kenya (CCK) over quality checks that will determine the renewal of its licence next year.
>>>
>>>
>>>The mobile telecoms firm reckons that the regulator’s quality checks — which have labelled Safaricom non-compliant — are erroneous and that an independent assessment has given it a clean bill of health.
>>>
>>>
>>>The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel was rated at 62.5 per cent. Telkom and Essar both achieved 87.5 per cent.
>>>
>>>
>>>On Wednesday, Safaricom said an independent assessor had given it a score of 87.5 per cent, a rating that is expected to spark a fresh row with the CCK.
>>>
>>>
>>>http://www.businessdailyafrica.com/Corporate-News/Safaricom-fights-CCK-over-voice-quality-checks/-/539550/2035438/-/item/0/-/wis1twz/-/index.html
>>>
>>>
>>>Who do you believe? Safaricom or CCK? 
>>>
>>>
>>>From a  personal level my take is that CCK is on the right track and need to tighten the screws on QoS across all services in the Telco and ISP space. We have become too comfortable with mediocre service and this is just not on. 
>>>
>>>
>>>As an example for the last one year my company has been paying service charges to Orange for several lines which do not work. I have even written to the CEO's office with Zero action. I have written to the CCK complaint hotline with Zero action. The only reason I'm forced to pay every month is because some of those lines are tied to a Pilot line and hence Orange is 'unable' to detach them...surely.. 
>>>
>>>
>>>Ali Hussein
>>>
>>>
>>>+254 0770 906375 / 0713 601113
>>>
>>>
>>>"Kujikwaa si kuanguka, bali ni kwenda mbele" (To stumble is not to fall but a sign of going forward) - Swahili Proverb
>>>
>>>Sent from my iPad
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>>
>>
>
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