[kictanet] Safaricom Credit Disappearing

Wed Oct 9 11:04:03 EAT 2013

I have found this to be a result of the following 2 common items:

1.      Someone (a lot of times your kids when using your phone) attempts to
purchase some content using your phone. Most of these services subscribe you
when trying to buy one piece of content.

2.      A content service provider who operates the service subscribes you
without your knowledge. This is illegal in as far as the regulations are
concerned. The method described below will remove you from any service
(kudos to Safaricom on that). If it keeps happening, report it to Safaricom
or even better CCK. I have seen them follow up through with such - before
you do report, confirm that its not 1 above.

Regards

From: kictanet
[mailto:kictanet-bounces+bkioko=bernsoft.com at lists.kictanet.or.ke] On Behalf
Of S.M. Muraya
Sent: Wednesday, October 09, 2013 10:52 AM
To: bkioko at bernsoft.com
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Safaricom Credit Disappearing

Will check, though Baba Watoto is not into sms subscriptions.

Regards

Murigi / Stanley Muraya

On Oct 9, 2013 10:27 AM, "Brian Ngure" <brian.ngure at gmail.com> wrote:

Hi Muraya,

I have found that in most cases this happens because someone subscribes to a
service and then forgets that they have done so. They then find their credit
"magically" disappearing. Try dialing *100# then go to option 7 and check
what services you are subscribed to and unsubscribe from there.

On Wed, Oct 9, 2013 at 6:35 AM, S.M. Muraya <murigi.muraya at gmail.com> wrote:

Hi,

How does one stop Safaricom credit disappearing?

Many of us have noticed it does not last even when data is disabled.

Have resorted to loading 50 bob only to limit credit disappearance.

Forgot and loaded 100 bob (not 50 bob) and it is already disappearing.

Data is disabled. I get sms's I never subscribed to download ringtones,

Have not tried downloading a ringtone since 2011 - as the mobile os is not
supported -- was never reimbursed, never received responses for 3 or more
failed downloads. Realized then not to trust the sms service providers on
these these telcos.

SOS!

Murigi / Stanley Muraya

"Better a patient person than a warrior, one with self-control than one who
takes a city." Prov 16:32

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