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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have found this to be a result of the following 2 common items:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Someone (a lot of times your kids when using your phone) attempts to purchase some content using your phone. Most of these services subscribe you when trying to buy one piece of content.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>A content service provider who operates the service subscribes you without your knowledge. This is illegal in as far as the regulations are concerned. The method described below will remove you from any service (kudos to Safaricom on that). If it keeps happening, report it to Safaricom or even better CCK. I have seen them follow up through with such – before you do report, confirm that its not 1 above.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> kictanet [mailto:kictanet-bounces+bkioko=bernsoft.com@lists.kictanet.or.ke] <b>On Behalf Of </b>S.M. Muraya<br><b>Sent:</b> Wednesday, October 09, 2013 10:52 AM<br><b>To:</b> bkioko@bernsoft.com<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> Re: [kictanet] Safaricom Credit Disappearing<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p>Will check, though Baba Watoto is not into sms subscriptions.<o:p></o:p></p><p>Regards<o:p></o:p></p><p>Murigi / Stanley Muraya<o:p></o:p></p><div><p class=MsoNormal>On Oct 9, 2013 10:27 AM, "Brian Ngure" <<a href="mailto:brian.ngure@gmail.com">brian.ngure@gmail.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal>Hi Muraya,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I have found that in most cases this happens because someone subscribes to a service and then forgets that they have done so. They then find their credit "magically" disappearing. Try dialing *100# then go to option 7 and check what services you are subscribed to and unsubscribe from there.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Wed, Oct 9, 2013 at 6:35 AM, S.M. Muraya <<a href="mailto:murigi.muraya@gmail.com" target="_blank">murigi.muraya@gmail.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal>Hi,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>How does one stop Safaricom credit disappearing?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Many of us have noticed it does not last even when data is disabled.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Have resorted to loading 50 bob only to limit credit disappearance.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Forgot and loaded 100 bob (not 50 bob) and it is already disappearing.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Data is disabled. I get sms's I never subscribed to download ringtones,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Have not tried downloading a ringtone since 2011 - as the mobile os is not supported -- was never reimbursed, never received responses for 3 or more failed downloads. Realized then not to trust the sms service providers on these these telcos.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>SOS!<o:p></o:p></p></div><div><div><div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Murigi / Stanley Muraya<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#001320;background:#FDFEFF'>"Better a patient person than a warrior, one with self-control than one who takes a city." Prov 16:32</span></b><o:p></o:p></p></div></div></div></div></div><p class=MsoNormal><br>_______________________________________________<br>kictanet mailing list<br><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br><a href="https://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">https://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>Unsubscribe or change your options at <a href="https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.com" target="_blank">https://lists.kictanet.or.ke/mailman/options/kictanet/brian.ngure%40gmail.com</a><br><br>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br><br>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>