[kictanet] Safaricom Credit Disappearing

[S.M. Muraya]

Actually, my babies think my phones belong to them. You are very right.

Regards

Murigi / Stanley Muraya

*"Better a patient person than a warrior, one with self-control than one
who takes a city." Prov 16:32*


On Wed, Oct 9, 2013 at 11:04 AM, Bernard Kioko [Bernsoft Group] <
bkioko at bernsoft.com> wrote:

> I have found this to be a result of the following 2 common items:****
>
> ** **
>
> **1.      **Someone (a lot of times your kids when using your phone)
> attempts to purchase some content using your phone. Most of these services
> subscribe you when trying to buy one piece of content.****
>
> **2.      **A content service provider who operates the service
> subscribes you without your knowledge. This is illegal in as far as the
> regulations are concerned. The method described below will remove you from
> any service (kudos to Safaricom on that). If it keeps happening, report it
> to Safaricom or even better CCK. I have seen them follow up through with
> such – before you do report, confirm that its not 1 above.****
>
> ** **
>
> Regards****
>
> ** **
>
> *From:* kictanet [mailto:kictanet-bounces+bkioko=
> bernsoft.com at lists.kictanet.or.ke] *On Behalf Of *S.M. Muraya
> *Sent:* Wednesday, October 09, 2013 10:52 AM
> *To:* bkioko at bernsoft.com
>
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* Re: [kictanet] Safaricom Credit Disappearing****
>
> ** **
>
> Will check, though Baba Watoto is not into sms subscriptions.****
>
> Regards****
>
> Murigi / Stanley Muraya****
>
> On Oct 9, 2013 10:27 AM, "Brian Ngure" <brian.ngure at gmail.com> wrote:****
>
> Hi Muraya,****
>
> ** **
>
> I have found that in most cases this happens because someone subscribes to
> a service and then forgets that they have done so. They then find their
> credit "magically" disappearing. Try dialing *100# then go to option 7 and
> check what services you are subscribed to and unsubscribe from there.****
>
> ** **
>
> ** **
>
> On Wed, Oct 9, 2013 at 6:35 AM, S.M. Muraya <murigi.muraya at gmail.com>
> wrote:****
>
> Hi,****
>
> ** **
>
> How does one stop Safaricom credit disappearing?****
>
> ** **
>
> Many of us have noticed it does not last even when data is disabled.****
>
> ** **
>
> Have resorted to loading 50 bob only to limit credit disappearance.****
>
> ** **
>
> Forgot and loaded 100 bob (not 50 bob) and it is already disappearing.****
>
> ** **
>
> Data is disabled. I get sms's I never subscribed to download ringtones,***
> *
>
> ** **
>
> Have not tried downloading a ringtone since 2011 - as the mobile os is not
> supported -- was never reimbursed, never received responses for 3 or more
> failed downloads. Realized then not to trust the sms service providers on
> these these telcos.****
>
> ** **
>
> SOS!****
>
> ** **
>
> Murigi / Stanley Muraya****
>
> ** **
>
> *"Better a patient person than a warrior, one with self-control than one
> who takes a city." Prov 16:32*****
>
>
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> ** **
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