[kictanet] Barred from using Airtel

[Wambua, Christopher]

Grace/Chaacha,

Many thanks for your immediate feedback.

Best regards

Sent from my iPad

On Jul 17, 2013, at 13:02, "Grace Mutung'u (Bomu)" <nmutungu at gmail.com<mailto:nmutungu at gmail.com>> wrote:

Back on air too!
Thank you Chukua Hatua!
Thank you all!


On 17 July 2013 12:56, Chaacha Mwita <mchaacha at gmail.com<mailto:mchaacha at gmail.com>> wrote:

Thanks Chris! Your action may have done it. Am back on air.
Cheers!
Chaacha.

On Jul 17, 2013 9:54 AM, "Wambua, Christopher" <Wambua at cck.go.ke<mailto:Wambua at cck.go.ke>> wrote:
Grace/Chaacha

I have forwarded your complaints to the relevant office for necessary action. We shall come back to you as soon as possible.

In future we advise that you send your complaints directly through chukuahatua at cck.go.ke<mailto:chukuahatua at cck.go.ke>

Best regards

Sent from my iPad

On Jul 17, 2013, at 12:35, "Chaacha Mwita" <mchaacha at gmail.com<mailto:mchaacha at gmail.com>> wrote:


Same here! Am on post paid and roaming. I've been a faithful Airtel customer for years. Am out of the country now and they have barred me without notice. I've written them emails and more than 12 hours later, they've not responded, even to just explain their action. I told them if they don't reconnect me immediately, am moving to Safaricom effective Monday. I mean it. Either 'Customer Service' has meaning at Airtel or it does not.
Disappointed Kictanet Lurker

On Jul 17, 2013 9:18 AM, "Grace Mutung'u (Bomu)" <nmutungu at gmail.com<mailto:nmutungu at gmail.com>> wrote:

I am sorry to make a public complaint here but I am barred from using my Airtel line reason given is that it has been three months since I loaded airtime via scratchcard.

Mark you I have sufficient credit that I bought from Airtel Money. And to think that the same company spam calls me at least once a day and spams my inbox with offers, yet they cannot use the same technology to activate my line?


Is there anyone from Airtel here?
--
Grace L.N. Mutung'u (Bomu)
Kenya
Skype: gracebomu
Twitter: @Bomu
Website: http://www.diplointernetgovernance.org/profile/GraceMutungu

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.



--
Grace L.N. Mutung'u (Bomu)
Kenya
Skype: gracebomu
Twitter: @Bomu
Website: http://www.diplointernetgovernance.org/profile/GraceMutungu
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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