[kictanet] Barred from using Airtel

[Grace Mutung'u (Bomu)]

Back on air too!
Thank you Chukua Hatua!
Thank you all!


On 17 July 2013 12:56, Chaacha Mwita <mchaacha at gmail.com> wrote:

> Thanks Chris! Your action may have done it. Am back on air.
> Cheers!
> Chaacha.
> On Jul 17, 2013 9:54 AM, "Wambua, Christopher" <Wambua at cck.go.ke> wrote:
>
>>  Grace/Chaacha
>>
>>  I have forwarded your complaints to the relevant office for necessary
>> action. We shall come back to you as soon as possible.
>>
>>  In future we advise that you send your complaints directly through
>> chukuahatua at cck.go.ke
>>
>>  Best regards
>>
>> Sent from my iPad
>>
>> On Jul 17, 2013, at 12:35, "Chaacha Mwita" <mchaacha at gmail.com> wrote:
>>
>>   Same here! Am on post paid and roaming. I've been a faithful Airtel
>> customer for years. Am out of the country now and they have barred me
>> without notice. I've written them emails and more than 12 hours later,
>> they've not responded, even to just explain their action. I told them if
>> they don't reconnect me immediately, am moving to Safaricom effective
>> Monday. I mean it. Either 'Customer Service' has meaning at Airtel or it
>> does not.
>> Disappointed Kictanet Lurker
>> On Jul 17, 2013 9:18 AM, "Grace Mutung'u (Bomu)" <nmutungu at gmail.com>
>> wrote:
>>
>>>
>>>  I am sorry to make a public complaint here but I am barred from using
>>> my Airtel line reason given is that it has been three months since I loaded
>>> airtime via scratchcard.
>>>
>>>  Mark you I have sufficient credit that I bought from Airtel Money. And
>>> to think that the same company spam calls me at least once a day and spams
>>> my inbox with offers, yet they cannot use the same technology to activate
>>> my line?
>>>
>>>
>>>  Is there anyone from Airtel here?
>>>   --
>>> Grace L.N. Mutung'u (Bomu)
>>> Kenya
>>> Skype: gracebomu
>>> Twitter: @Bomu
>>> Website: http://www.diplointernetgovernance.org/profile/GraceMutungu
>>>
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>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>>
>>   _______________________________________________
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>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>>
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>
> Unsubscribe or change your options at
> https://lists.kictanet.or.ke/mailman/options/kictanet/nmutungu%40gmail.com
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



-- 
Grace L.N. Mutung'u (Bomu)
Kenya
Skype: gracebomu
Twitter: @Bomu
Website: http://www.diplointernetgovernance.org/profile/GraceMutungu
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