[kictanet] Barred from using Airtel

[Chaacha Mwita]

Thanks Chris! Your action may have done it. Am back on air.
Cheers!
Chaacha.
On Jul 17, 2013 9:54 AM, "Wambua, Christopher" <Wambua at cck.go.ke> wrote:

>  Grace/Chaacha
>
>  I have forwarded your complaints to the relevant office for necessary
> action. We shall come back to you as soon as possible.
>
>  In future we advise that you send your complaints directly through
> chukuahatua at cck.go.ke
>
>  Best regards
>
> Sent from my iPad
>
> On Jul 17, 2013, at 12:35, "Chaacha Mwita" <mchaacha at gmail.com> wrote:
>
>   Same here! Am on post paid and roaming. I've been a faithful Airtel
> customer for years. Am out of the country now and they have barred me
> without notice. I've written them emails and more than 12 hours later,
> they've not responded, even to just explain their action. I told them if
> they don't reconnect me immediately, am moving to Safaricom effective
> Monday. I mean it. Either 'Customer Service' has meaning at Airtel or it
> does not.
> Disappointed Kictanet Lurker
> On Jul 17, 2013 9:18 AM, "Grace Mutung'u (Bomu)" <nmutungu at gmail.com>
> wrote:
>
>>
>>  I am sorry to make a public complaint here but I am barred from using my
>> Airtel line reason given is that it has been three months since I loaded
>> airtime via scratchcard.
>>
>>  Mark you I have sufficient credit that I bought from Airtel Money. And
>> to think that the same company spam calls me at least once a day and spams
>> my inbox with offers, yet they cannot use the same technology to activate
>> my line?
>>
>>
>>  Is there anyone from Airtel here?
>>   --
>> Grace L.N. Mutung'u (Bomu)
>> Kenya
>> Skype: gracebomu
>> Twitter: @Bomu
>> Website: http://www.diplointernetgovernance.org/profile/GraceMutungu
>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
>
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