[kictanet] Orange TKL - Request for assistance

Tue Sep 18 14:08:47 EAT 2012

@wash post the whole Email we have a look at the context

On Tue, Sep 18, 2012 at 1:32 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:

> @Philip,
>
> In a strange coincidence, and e-mail has just hit my box (accidentally,
> because either someone wrote the wrong address or Gmail decided I was the
> intended recipient) and I don't know whether to breathe a sigh of relief or
> just laugh.
> The e-mail is from the IT Manager of the Kenyan High Commission in South
> Africa.
>
> Here is the interesting lines, and I quote:
>
> <quote>
> We are really struggling to get pricing for half circuit from Telcom (K)
> as they are the ones to do the Kenya circuit.  Can you pull some strings to
> get us a contact person?
> </quote>
>
> <quote>
> Warm Greetings,
>
> In response to your earlier text as below, please send me your order forms
> for our perusal. Once again, let me know if you need a high level
> intervention to obtain the pricing from Nairobi.
>
> This is a vital project, and must proceed as scheduled from our end. Let
> the delay be from Nairobi not here.
>
> </quote>
>
> You can see what they are going through with TKL? It's therefore not
> strange that I have been waiting for over a month. Imagine if they cannot
> give the price of half-circuit to the govt!
>
> I can post the whole e-mail if anyone is curious. It tells a lot about the
> inefficiencies with TKL.
>
>
>
> On Sun, Sep 16, 2012 at 6:07 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:
>
>> @Philip,
>>
>> You are very right, except for one thing - waiting for one month for a
>> simple thing as "we're still waiting for TKL to give access to the mast" is
>> bound to throw thousands of butterflies into one's stomach!
>>
>> Sadly, this is the reason I cannot get service. One is bound to start
>> imagining sabotage.
>>
>> Orange is a product, did you say??
>>
>>
>>
>> On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com>wrote:
>>
>>> Hi Odhiambo,
>>> TKL is in the business of offering integrated ICT services in Kenya.
>>> Orange is a product, among many other productsTKL offers.
>>>
>>> The services you are looking for is provided to you by Access Kenya.
>>> Access Kenya therefore is your service provider; NOT Orange (a product of
>>> TKL) or Telkom Kenya Limited (the company).
>>>
>>> My advice to you: Don't allow excuses from your service provider (Access
>>> Kenya). You have contacted them to give you a service; and they are
>>> answerable to you for the services you are paying them to deliver. Looping
>>> TKL into the contract you have with Access Kenya does not make any sense at
>>> all. Let access Kenya deal directly with their service provider and if in
>>> case their contract terms are breached; they will know the next course of
>>> action to take.
>>>
>>> Regards
>>> Adar
>>>
>>> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <
>>> odhiambo at gmail.com> wrote:
>>>
>>>> Hello listers,
>>>>
>>>> Does someone here know someone who knows someone at Orange TKL who can
>>>> help me out?
>>>>
>>>> I am waiting for connectivity to some remote place in the wilderness of
>>>> Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting
>>>> for clearance from to access an Orange Kenya mast in Nanyuki - which is
>>>> where my radios need to be mounted.
>>>>
>>>> My understanding is that Access Kenya is leasing mast space from Orange
>>>> Kenya's facility in Nanyuki town. However, waiting for 1 month to get
>>>> approval to access the mast doesn't sound quite right, but that is what I
>>>> am told it is.
>>>>
>>>> Seriously, I believe the sharing of the mast is a commercial venture
>>>> between the two providers. There must be a way to shorten the bureaucratic
>>>> tape at Orange Kenya. I am waiting for service and I so hope someone knows
>>>> someone, honestly.
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>> Odhiambo WASHINGTON,
>>>> Nairobi,KE
>>>> +254733744121/+254722743223
>>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>>> I can't hear you -- I'm using the scrambler.
>>>>
>>>>
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>>>>
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>>>>
>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
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>>>>
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>>>>
>>>
>>>
>>>
>>> --
>>> Regards
>>>
>>> Philip Adar
>>>
>>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> I can't hear you -- I'm using the scrambler.
>>
>>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 
Regards,

Mark Mwangi

markmwangi.me.ke
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