[kictanet] Orange TKL - Request for assistance

[Odhiambo Washington]

@Philip,

In a strange coincidence, and e-mail has just hit my box (accidentally,
because either someone wrote the wrong address or Gmail decided I was the
intended recipient) and I don't know whether to breathe a sigh of relief or
just laugh.
The e-mail is from the IT Manager of the Kenyan High Commission in South
Africa.

Here is the interesting lines, and I quote:

<quote>
We are really struggling to get pricing for half circuit from Telcom (K) as
they are the ones to do the Kenya circuit.  Can you pull some strings to
get us a contact person?
</quote>

<quote>
Warm Greetings,

In response to your earlier text as below, please send me your order forms
for our perusal. Once again, let me know if you need a high level
intervention to obtain the pricing from Nairobi.

This is a vital project, and must proceed as scheduled from our end. Let
the delay be from Nairobi not here.

</quote>

You can see what they are going through with TKL? It's therefore not
strange that I have been waiting for over a month. Imagine if they cannot
give the price of half-circuit to the govt!

I can post the whole e-mail if anyone is curious. It tells a lot about the
inefficiencies with TKL.


On Sun, Sep 16, 2012 at 6:07 PM, Odhiambo Washington <odhiambo at gmail.com>wrote:

> @Philip,
>
> You are very right, except for one thing - waiting for one month for a
> simple thing as "we're still waiting for TKL to give access to the mast" is
> bound to throw thousands of butterflies into one's stomach!
>
> Sadly, this is the reason I cannot get service. One is bound to start
> imagining sabotage.
>
> Orange is a product, did you say??
>
>
>
> On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com>wrote:
>
>> Hi Odhiambo,
>> TKL is in the business of offering integrated ICT services in Kenya.
>> Orange is a product, among many other productsTKL offers.
>>
>> The services you are looking for is provided to you by Access Kenya.
>> Access Kenya therefore is your service provider; NOT Orange (a product of
>> TKL) or Telkom Kenya Limited (the company).
>>
>> My advice to you: Don't allow excuses from your service provider (Access
>> Kenya). You have contacted them to give you a service; and they are
>> answerable to you for the services you are paying them to deliver. Looping
>> TKL into the contract you have with Access Kenya does not make any sense at
>> all. Let access Kenya deal directly with their service provider and if in
>> case their contract terms are breached; they will know the next course of
>> action to take.
>>
>> Regards
>> Adar
>>
>> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <odhiambo at gmail.com
>> > wrote:
>>
>>> Hello listers,
>>>
>>> Does someone here know someone who knows someone at Orange TKL who can
>>> help me out?
>>>
>>> I am waiting for connectivity to some remote place in the wilderness of
>>> Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting
>>> for clearance from to access an Orange Kenya mast in Nanyuki - which is
>>> where my radios need to be mounted.
>>>
>>> My understanding is that Access Kenya is leasing mast space from Orange
>>> Kenya's facility in Nanyuki town. However, waiting for 1 month to get
>>> approval to access the mast doesn't sound quite right, but that is what I
>>> am told it is.
>>>
>>> Seriously, I believe the sharing of the mast is a commercial venture
>>> between the two providers. There must be a way to shorten the bureaucratic
>>> tape at Orange Kenya. I am waiting for service and I so hope someone knows
>>> someone, honestly.
>>>
>>>
>>> --
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254733744121/+254722743223
>>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>>> I can't hear you -- I'm using the scrambler.
>>>
>>>
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>>
>>
>>
>> --
>> Regards
>>
>> Philip Adar
>>
>>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.
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