[kictanet] Orange TKL - Request for assistance

[Odhiambo Washington]

@Philip,

You are very right, except for one thing - waiting for one month for a
simple thing as "we're still waiting for TKL to give access to the mast" is
bound to throw thousands of butterflies into one's stomach!

Sadly, this is the reason I cannot get service. One is bound to start
imagining sabotage.

Orange is a product, did you say??


On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com> wrote:

> Hi Odhiambo,
> TKL is in the business of offering integrated ICT services in Kenya.
> Orange is a product, among many other productsTKL offers.
>
> The services you are looking for is provided to you by Access Kenya.
> Access Kenya therefore is your service provider; NOT Orange (a product of
> TKL) or Telkom Kenya Limited (the company).
>
> My advice to you: Don't allow excuses from your service provider (Access
> Kenya). You have contacted them to give you a service; and they are
> answerable to you for the services you are paying them to deliver. Looping
> TKL into the contract you have with Access Kenya does not make any sense at
> all. Let access Kenya deal directly with their service provider and if in
> case their contract terms are breached; they will know the next course of
> action to take.
>
> Regards
> Adar
>
> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <odhiambo at gmail.com>wrote:
>
>> Hello listers,
>>
>> Does someone here know someone who knows someone at Orange TKL who can
>> help me out?
>>
>> I am waiting for connectivity to some remote place in the wilderness of
>> Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting
>> for clearance from to access an Orange Kenya mast in Nanyuki - which is
>> where my radios need to be mounted.
>>
>> My understanding is that Access Kenya is leasing mast space from Orange
>> Kenya's facility in Nanyuki town. However, waiting for 1 month to get
>> approval to access the mast doesn't sound quite right, but that is what I
>> am told it is.
>>
>> Seriously, I believe the sharing of the mast is a commercial venture
>> between the two providers. There must be a way to shorten the bureaucratic
>> tape at Orange Kenya. I am waiting for service and I so hope someone knows
>> someone, honestly.
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> I can't hear you -- I'm using the scrambler.
>>
>>
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>
>
>
> --
> Regards
>
> Philip Adar
>
>


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
I can't hear you -- I'm using the scrambler.
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