[kictanet] Orange TKL - Request for assistance

[Philip Adar]

Hi Odhiambo,
TKL is in the business of offering integrated ICT services in Kenya. Orange
is a product, among many other productsTKL offers.

The services you are looking for is provided to you by Access Kenya. Access
Kenya therefore is your service provider; NOT Orange (a product of TKL) or
Telkom Kenya Limited (the company).

My advice to you: Don't allow excuses from your service provider (Access
Kenya). You have contacted them to give you a service; and they are
answerable to you for the services you are paying them to deliver. Looping
TKL into the contract you have with Access Kenya does not make any sense at
all. Let access Kenya deal directly with their service provider and if in
case their contract terms are breached; they will know the next course of
action to take.

Regards
Adar

On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <odhiambo at gmail.com>wrote:

> Hello listers,
>
> Does someone here know someone who knows someone at Orange TKL who can
> help me out?
>
> I am waiting for connectivity to some remote place in the wilderness of
> Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting
> for clearance from to access an Orange Kenya mast in Nanyuki - which is
> where my radios need to be mounted.
>
> My understanding is that Access Kenya is leasing mast space from Orange
> Kenya's facility in Nanyuki town. However, waiting for 1 month to get
> approval to access the mast doesn't sound quite right, but that is what I
> am told it is.
>
> Seriously, I believe the sharing of the mast is a commercial venture
> between the two providers. There must be a way to shorten the bureaucratic
> tape at Orange Kenya. I am waiting for service and I so hope someone knows
> someone, honestly.
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
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-- 
Regards

Philip Adar
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