[kictanet] Orange TKL - Request for assistance

Tue Sep 18 14:20:18 EAT 2012

Mark

Careful you are not charged with 'intercepting' email... :)

Ali Hussein

+254 773/713 601113

Sent from my iPad

On Sep 18, 2012, at 2:08 PM, Mark Mwangi <mwangy at gmail.com> wrote:

> @wash post the whole Email we have a look at the context
> 
> On Tue, Sep 18, 2012 at 1:32 PM, Odhiambo Washington <odhiambo at gmail.com> wrote:
> @Philip,
> 
> In a strange coincidence, and e-mail has just hit my box (accidentally, because either someone wrote the wrong address or Gmail decided I was the intended recipient) and I don't know whether to breathe a sigh of relief or just laugh.
> The e-mail is from the IT Manager of the Kenyan High Commission in South Africa.
> 
> Here is the interesting lines, and I quote:
> 
> <quote>
> We are really struggling to get pricing for half circuit from Telcom (K) as they are the ones to do the Kenya circuit.  Can you pull some strings to get us a contact person?
> </quote>
> 
> <quote>
> Warm Greetings,
> 
> In response to your earlier text as below, please send me your order forms for our perusal. Once again, let me know if you need a high level intervention to obtain the pricing from Nairobi.
> 
> This is a vital project, and must proceed as scheduled from our end. Let the delay be from Nairobi not here.
> 
> </quote>
> 
> You can see what they are going through with TKL? It's therefore not strange that I have been waiting for over a month. Imagine if they cannot give the price of half-circuit to the govt!
> 
> I can post the whole e-mail if anyone is curious. It tells a lot about the inefficiencies with TKL.
> 
>  
> 
> On Sun, Sep 16, 2012 at 6:07 PM, Odhiambo Washington <odhiambo at gmail.com> wrote:
> @Philip,
> 
> You are very right, except for one thing - waiting for one month for a simple thing as "we're still waiting for TKL to give access to the mast" is bound to throw thousands of butterflies into one's stomach!
> 
> Sadly, this is the reason I cannot get service. One is bound to start imagining sabotage.
> 
> Orange is a product, did you say??
> 
> 
> 
> On Sun, Sep 16, 2012 at 2:09 PM, Philip Adar <philip.adar at gmail.com> wrote:
> Hi Odhiambo,
> TKL is in the business of offering integrated ICT services in Kenya. Orange is a product, among many other productsTKL offers.
> 
> The services you are looking for is provided to you by Access Kenya. Access Kenya therefore is your service provider; NOT Orange (a product of TKL) or Telkom Kenya Limited (the company).
> 
> My advice to you: Don't allow excuses from your service provider (Access Kenya). You have contacted them to give you a service; and they are answerable to you for the services you are paying them to deliver. Looping TKL into the contract you have with Access Kenya does not make any sense at all. Let access Kenya deal directly with their service provider and if in case their contract terms are breached; they will know the next course of action to take. 
> 
> Regards
> Adar
> 
> On Sun, Sep 16, 2012 at 10:04 AM, Odhiambo Washington <odhiambo at gmail.com> wrote:
> Hello listers,
> 
> Does someone here know someone who knows someone at Orange TKL who can help me out?
> 
> I am waiting for connectivity to some remote place in the wilderness of Nanyuki for 1 month now. The cause? Access Kenya Projects Team is waiting for clearance from to access an Orange Kenya mast in Nanyuki - which is where my radios need to be mounted.
> 
> My understanding is that Access Kenya is leasing mast space from Orange Kenya's facility in Nanyuki town. However, waiting for 1 month to get approval to access the mast doesn't sound quite right, but that is what I am told it is.
> 
> Seriously, I believe the sharing of the mast is a commercial venture between the two providers. There must be a way to shorten the bureaucratic tape at Orange Kenya. I am waiting for service and I so hope someone knows someone, honestly.
> 
> 
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> I can't hear you -- I'm using the scrambler.
> 
> 
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> 
> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/philip.adar%40gmail.com
> 
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
> 
> 
> 
> -- 
> Regards
> 
> Philip Adar
> 
> 
> 
> 
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> I can't hear you -- I'm using the scrambler.
> 
> 
> 
> 
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 
> I can't hear you -- I'm using the scrambler.
> 
> 
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> 
> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/mwangy%40gmail.com
> 
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
> 
> 
> 
> -- 
> Regards,
> 
> Mark Mwangi
> 
> markmwangi.me.ke
> 
> 
> 
> 
> 
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> https://lists.kictanet.or.ke/mailman/listinfo/kictanet
> 
> Unsubscribe or change your options at https://lists.kictanet.or.ke/mailman/options/kictanet/info%40alyhussein.com
> 
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
> 
> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120918/e5ff0bdd/attachment.htm>