[kictanet] Worst service providers

[Andrea Bohnstedt]

Hey all,

It's actually possible to make Airtel stop the spamming. I've done so
twice. The first time, I think I went through Dick Omondi who put me
in touch with the technical people. For some reason, I was
resubscribed again much much later, and then through Twitter - they
did engage with me and took me off their spamming list again.

I did mention to Dick that the endless text messages were annoying as
(expletive) and that they might want to consider an opt-in or opt-out
for them as it's offputting to a great many customers, but that
clearly hasn't gone anywhere.

Have a good week,
Andrea

On 26 November 2012 09:51, Odhiambo Washington <odhiambo at gmail.com> wrote:
> We are experiencing these power outages everyday! Yesterday I called
> @kenyapower and was told the main line had tripped an engineers were looking
> at it. Yesterday but one I arrived home to darkness, but the drunk KPLC
> engineers were outside our gate so I went to ask them what the matter was,
> as they simply parked their double-cab and were doing nothing. They told me
> the main line had tripped and they were waiting for their colleagues to help
> sort out. On Friday (yes, I am reporting backwards), it was the same story.
> And these days I decided that it's rather expensive to buy newspapers to see
> when the "programmed" rationing is affecting my area, so I don't keep
> perishables in the fridge. I'd rather buy one day at a time. Maybe one day,
> we will have a competitor for @kenyapower. In the meantime, I pretty much
> believe we are at that age when KPT&C was the only telephony provider and
> you couldn't even imagine that it was a business they were in!!!!
>
> For Airtel, I am actually considering walking into their office and
> terminating my line while asking for a refund. The spamming is too much and
> no amount of calls to Customer Service can stop them. So they should be
> kissing my subscription goodbye soon.
>
>
>
> On Sun, Nov 25, 2012 at 4:05 PM, <alice at apc.org> wrote:
>>
>> And my third award goes to @airtelkenya for spamming.
>>
>> @airtelkenya, let's see how  it will endear you to customers old and new.
>> Especially when forced to pay for those promotional sms's and music.
>>
>>  We shall simply  vuka to "the better option"
>>
>> Best
>> Alice
>> -----Original Message-----
>> From: alice at apc.org
>> Sender: "kictanet"
>> <kictanet-bounces+alice=apc.org at lists.kictanet.or.ke>Date: Sun, 25 Nov 2012
>> 09:18:15
>> To: <alice at apc.org>
>> Reply-To: alice at apc.org
>> Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
>> Subject: [kictanet] Worst service providers
>>
>> I am not sure if there is anyone else experiencing daily @kenyapower
>> outages. And every weekend the so called "scheduled maintenance" they get my
>> first award for the worst service provider in Kenya.
>>
>> Coming close is @telkomKenya @orangekenya. I have never bothered with a
>> landline. I am from the generation that never needed one. I applied for it
>> for the first time two years ago. It took nearly 4 months to have it
>> installed. Since then it has never functioned. But they do send bills :(
>>
>> For @kenyapower I look forward to the day we do not have to accept
>> mediocrity and can move to another provider.
>>
>> For @Telkomkenya good luck
>>
>> Best
>> Alice
>>
>>
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>>
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>> online that you follow in real life: respect people's times and bandwidth,
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> I can't hear you -- I'm using the scrambler.
>
>
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>
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.



-- 
Andrea Bohnstedt
Publisher

www.ratio-magazine.com
www.africa-assets.com