[kictanet] Worst service providers

Mon Nov 26 10:48:30 EAT 2012

Now KPLC is a completely different story. Apart from the fact that my
power provider can't seem to keep the power on, I had noticed a couple
of people on my timeline who had freakishly high power bills this
month. One lady called KPLC to complain that hers had tripled, and the
customer service lady helpfully suggested that she might have done
'some welding'.

My bill was also higher than usual and the PR guys who I had emailed
told me that this may have been based on estimates. Except it doesn't
say so on the bill, and surely and estimate would be an average of the
consumption of the past few months, not a bill that's higher than any
previous consumption (for a period when we had both scheduled and
plenty of non-scheduled power cuts).

If anyone had a freak power bill this month, could you let me know
directly (i.e. not to the whole list)? I want to chase up on this.

Andrea

On 26 November 2012 10:41, Andrea Bohnstedt
<andrea.bohnstedt at ratio-magazine.com> wrote:
> Hey all,
>
> It's actually possible to make Airtel stop the spamming. I've done so
> twice. The first time, I think I went through Dick Omondi who put me
> in touch with the technical people. For some reason, I was
> resubscribed again much much later, and then through Twitter - they
> did engage with me and took me off their spamming list again.
>
> I did mention to Dick that the endless text messages were annoying as
> (expletive) and that they might want to consider an opt-in or opt-out
> for them as it's offputting to a great many customers, but that
> clearly hasn't gone anywhere.
>
> Have a good week,
> Andrea
>
> On 26 November 2012 09:51, Odhiambo Washington <odhiambo at gmail.com> wrote:
>> We are experiencing these power outages everyday! Yesterday I called
>> @kenyapower and was told the main line had tripped an engineers were looking
>> at it. Yesterday but one I arrived home to darkness, but the drunk KPLC
>> engineers were outside our gate so I went to ask them what the matter was,
>> as they simply parked their double-cab and were doing nothing. They told me
>> the main line had tripped and they were waiting for their colleagues to help
>> sort out. On Friday (yes, I am reporting backwards), it was the same story.
>> And these days I decided that it's rather expensive to buy newspapers to see
>> when the "programmed" rationing is affecting my area, so I don't keep
>> perishables in the fridge. I'd rather buy one day at a time. Maybe one day,
>> we will have a competitor for @kenyapower. In the meantime, I pretty much
>> believe we are at that age when KPT&C was the only telephony provider and
>> you couldn't even imagine that it was a business they were in!!!!
>>
>> For Airtel, I am actually considering walking into their office and
>> terminating my line while asking for a refund. The spamming is too much and
>> no amount of calls to Customer Service can stop them. So they should be
>> kissing my subscription goodbye soon.
>>
>>
>>
>> On Sun, Nov 25, 2012 at 4:05 PM, <alice at apc.org> wrote:
>>>
>>> And my third award goes to @airtelkenya for spamming.
>>>
>>> @airtelkenya, let's see how  it will endear you to customers old and new.
>>> Especially when forced to pay for those promotional sms's and music.
>>>
>>>  We shall simply  vuka to "the better option"
>>>
>>> Best
>>> Alice
>>> -----Original Message-----
>>> From: alice at apc.org
>>> Sender: "kictanet"
>>> <kictanet-bounces+alice=apc.org at lists.kictanet.or.ke>Date: Sun, 25 Nov 2012
>>> 09:18:15
>>> To: <alice at apc.org>
>>> Reply-To: alice at apc.org
>>> Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
>>> Subject: [kictanet] Worst service providers
>>>
>>> I am not sure if there is anyone else experiencing daily @kenyapower
>>> outages. And every weekend the so called "scheduled maintenance" they get my
>>> first award for the worst service provider in Kenya.
>>>
>>> Coming close is @telkomKenya @orangekenya. I have never bothered with a
>>> landline. I am from the generation that never needed one. I applied for it
>>> for the first time two years ago. It took nearly 4 months to have it
>>> installed. Since then it has never functioned. But they do send bills :(
>>>
>>> For @kenyapower I look forward to the day we do not have to accept
>>> mediocrity and can move to another provider.
>>>
>>> For @Telkomkenya good luck
>>>
>>> Best
>>> Alice
>>>
>>>
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>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>> for people and institutions interested and involved in ICT policy and
>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>> sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>> online that you follow in real life: respect people's times and bandwidth,
>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>> not spam, do not market your wares or qualifications.
>>
>>
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> I can't hear you -- I'm using the scrambler.
>>
>>
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>>
>> Unsubscribe or change your options at
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
>> people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>
>
>
> --
> Andrea Bohnstedt
> Publisher
>
> www.ratio-magazine.com
> www.africa-assets.com

-- 
Andrea Bohnstedt
Publisher

www.ratio-magazine.com
www.africa-assets.com