[kictanet] Customer Service in ICT

[Evans Ikua]

Thanks Dr Ndemo. Much appreciated.

Regards,
Evans

On Thu, Mar 29, 2012 at 5:37 PM, <bitange at jambo.co.ke> wrote:

> Evans.
> Please write directly to Dr. Catherine Adeya, cnadeya at ict.go.ke, Director
> Vision Delivery (Konza Technopolis).
>
>
> Ndemo.
>
>
>
>
> > Majala, no one has an excuse to be  rude to customers, regardless of the
> > industry in which they work.
> >
> > On the other hand, I have been trying to get across to the ICT Board on
> > the
> > email addresses provided but I cant get any feedback for the 2nd day now.
> > Even tried twitter. I also tried contacting them for info regarding Konza
> > City, again on the contact details provided on the Konza website, but
> > nothing...
> >
> > Evans
> >
> > On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} <
> > majala at maarifa.co.ke> wrote:
> >
> >>
> >> Does the ICT Board have a training service on Customer Service ? Client
> >> Relations? Some of our companies urgently need the service.
> >>
> >> A number of web-design / graphic design firms in Nairobi tend to have
> >> extremely terrible customer service manners going to the the extent of
> >> believing that being rude and hanging up on clients who are asking for
> >> clarification of services is an acceptable thing to do. Kehl Design
> >> Agency<http://kehldesign.com>is an offending firm. Does anyone know
> >> their Directors ?
> >>
> >> I don't know if this is solely tagged to the fact that creatives are
> >> known
> >> to be volatile but if we are to create a culture of good customer
> >> service
> >> within our industry then such instances should have repercussions e.g.
> >> #gotissuez #twitterbigstick and more...
> >>
> >>
> >> Majala
> >>
> >>
> >>
> >>
> >> _______________________________________________
> >> kictanet mailing list
> >> kictanet at lists.kictanet.or.ke
> >> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
> >>
> >> Unsubscribe or change your options at
> >>
> http://lists.kictanet.or.ke/mailman/options/kictanet/ikua.evans%40gmail.com
> >>
> >> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> >> for people and institutions interested and involved in ICT policy and
> >> regulation. The network aims to act as a catalyst for reform in the ICT
> >> sector in support of the national aim of ICT enabled growth and
> >> development.
> >>
> >> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> >> online that you follow in real life: respect people's times and
> >> bandwidth,
> >> share knowledge, don't flame or abuse or personalize, respect privacy,
> >> do
> >> not spam, do not market your wares or qualifications.
> >>
> > _______________________________________________
> > kictanet mailing list
> > kictanet at lists.kictanet.or.ke
> > http://lists.kictanet.or.ke/mailman/listinfo/kictanet
> >
> > Unsubscribe or change your options at
> >
> http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke
> >
> > The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> > for people and institutions interested and involved in ICT policy and
> > regulation. The network aims to act as a catalyst for reform in the ICT
> > sector in support of the national aim of ICT enabled growth and
> > development.
> >
> > KICTANetiquette : Adhere to the same standards of acceptable behaviors
> > online that you follow in real life: respect people's times and
> bandwidth,
> > share knowledge, don't flame or abuse or personalize, respect privacy, do
> > not spam, do not market your wares or qualifications.
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120329/49c1fca8/attachment.htm>