[kictanet] Customer Service in ICT

[bitange at jambo.co.ke]

Evans.
Please write directly to Dr. Catherine Adeya, cnadeya at ict.go.ke, Director
Vision Delivery (Konza Technopolis).


Ndemo.




> Majala, no one has an excuse to be  rude to customers, regardless of the
> industry in which they work.
>
> On the other hand, I have been trying to get across to the ICT Board on
> the
> email addresses provided but I cant get any feedback for the 2nd day now.
> Even tried twitter. I also tried contacting them for info regarding Konza
> City, again on the contact details provided on the Konza website, but
> nothing...
>
> Evans
>
> On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} <
> majala at maarifa.co.ke> wrote:
>
>>
>> Does the ICT Board have a training service on Customer Service ? Client
>> Relations? Some of our companies urgently need the service.
>>
>> A number of web-design / graphic design firms in Nairobi tend to have
>> extremely terrible customer service manners going to the the extent of
>> believing that being rude and hanging up on clients who are asking for
>> clarification of services is an acceptable thing to do. Kehl Design
>> Agency<http://kehldesign.com>is an offending firm. Does anyone know
>> their Directors ?
>>
>> I don't know if this is solely tagged to the fact that creatives are
>> known
>> to be volatile but if we are to create a culture of good customer
>> service
>> within our industry then such instances should have repercussions e.g.
>> #gotissuez #twitterbigstick and more...
>>
>>
>> Majala
>>
>>
>>
>>
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>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and
> development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.