[kictanet] Customer Service in ICT

[Evans Ikua]

And I thought communication was their second name :-)


On Thu, Mar 29, 2012 at 3:40 PM, Evans Ikua <ikua.evans at gmail.com> wrote:

> Majala, no one has an excuse to be  rude to customers, regardless of the
> industry in which they work.
>
> On the other hand, I have been trying to get across to the ICT Board on
> the email addresses provided but I cant get any feedback for the 2nd day
> now. Even tried twitter. I also tried contacting them for info regarding
> Konza City, again on the contact details provided on the Konza website, but
> nothing...
>
> Evans
>
> On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} <
> majala at maarifa.co.ke> wrote:
>
>>
>> Does the ICT Board have a training service on Customer Service ? Client
>> Relations? Some of our companies urgently need the service.
>>
>> A number of web-design / graphic design firms in Nairobi tend to have
>> extremely terrible customer service manners going to the the extent of
>> believing that being rude and hanging up on clients who are asking for
>> clarification of services is an acceptable thing to do. Kehl Design
>> Agency <http://kehldesign.com> is an offending firm. Does anyone know
>> their Directors ?
>>
>> I don't know if this is solely tagged to the fact that creatives are
>> known to be volatile but if we are to create a culture of good customer
>> service within our industry then such instances should have repercussions
>> e.g. #gotissuez #twitterbigstick and more...
>>
>>
>> Majala
>>
>>
>>
>>
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>
>
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