[kictanet] Customer Service in ICT

[Evans Ikua]

Majala, no one has an excuse to be  rude to customers, regardless of the
industry in which they work.

On the other hand, I have been trying to get across to the ICT Board on the
email addresses provided but I cant get any feedback for the 2nd day now.
Even tried twitter. I also tried contacting them for info regarding Konza
City, again on the contact details provided on the Konza website, but
nothing...

Evans

On Thu, Mar 29, 2012 at 12:46 PM, Majala Mlagui {Maarifa} <
majala at maarifa.co.ke> wrote:

>
> Does the ICT Board have a training service on Customer Service ? Client
> Relations? Some of our companies urgently need the service.
>
> A number of web-design / graphic design firms in Nairobi tend to have
> extremely terrible customer service manners going to the the extent of
> believing that being rude and hanging up on clients who are asking for
> clarification of services is an acceptable thing to do. Kehl Design Agency<http://kehldesign.com>is an offending firm. Does anyone know their Directors ?
>
> I don't know if this is solely tagged to the fact that creatives are known
> to be volatile but if we are to create a culture of good customer service
> within our industry then such instances should have repercussions e.g.
> #gotissuez #twitterbigstick and more...
>
>
> Majala
>
>
>
>
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