[kictanet] ISP Mayhem

Thu Mar 15 09:27:24 EAT 2012

Hi Moses,

Like you, I went green long ago and thus I have no grounds for throwing a tantrum about my ISP.

Safaricom listens and acts unlike those who spend their resources justifying why they cannot provide reliable services.

Regards

PS.  If you pay peanuts you will definitely will get monkeys.

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

________________________________
 From: Moses Muya <mouzmuyer at gmail.com>
To: robertyawe at yahoo.co.uk 
Cc: Skunkworks Mailing List <skunkworks at lists.my.co.ke>; KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke> 
Sent: Wednesday, 14 March 2012, 15:00
Subject: Re: [kictanet] ISP Mayhem

First of all,let me give credit where it is due.As I have said before on this list,Safaricom has people who know what they are doing!If you ask me,they are the true Pride of Kenya!Do you see all the complaints you've had with your ISPs since yesterday?Well,let us just say they are rumours to me - I have only heard about them but I've not seen any of them - the only time I was down is when I switched off my devices to take a nap! :) 

Isn't it funny that we could describe ISPs by the negative things we've come to experience about them?Quickly,fill in the answers to the questions below to see what I'm talking about.

1.0 Which ISP has a customer care that never picks up calls and rarely resolves issues? ___________________
2.0 Which ISP is known to over-promise and under-deliver? _____________________
3.0 ISP x launches products into the market and pulls them off even before you know it.The name of this ISP is? _______________

Do not even think about the Government,if there is only one ISP/MNO who is familiar with such a term as 'redundancy' then the problem is bigger than we thought initially!Every time you bring this up they will give you long theories based on Cost/Benefit analyses and ROI.Then how come someone else is doing it?Is it that these companies do not understand the effects they have on people's businesses and organisations or are they just being careless? If you and I know of these problems then it is safe to assume the ISPs are aware as well.I keep dreaming of those days when ISPs will not just be interested in making profits but also in giving good services!

On 14 March 2012 13:18, Francis Hook <francis.hook at gmail.com> wrote:

I think having a bill to impose penalties on contractors would only
>offer redress to the infrastructure owners and only treat the symptoms
>rather than the causes.   If anything the buck should stop with
>authorities in charge of urban planning and not the contractor who,
>IMHO might be working in very unclear conditions or lacking guidance
>or a framework.
>
>Lets think back to the demolition (and wastage) of Nakumatt on Thika
>Road, the demolition of newly built units for the police near Moi
>Avenue, Syokimau, etc - none of those structures should have been put
>up in the first place.
>
>As long as these underlying planning issues are not sorted out, ICT
>development will continue to suffer. Conversely this is why Konza is a
>good idea - start a city from scratch - sewers, power lines, water,
>fibre, etc - with everything in its place and taking into account
>modern urban planning.  Otherwise all we are doing is putting new wine
>in old wine skins.
>
>
>
>
>
>On 14 March 2012 12:53, James Mbugua <jgmbugua at gmail.com> wrote:
>> KDN, TELKOM KENYA, KPLC CABLE CUTS DOWN INTERNET IN KENYA
>>
>> http://nairobitech.blogspot.com/2012/03/kdn-telkom-kenya-kplc-cable-cuts-down.html
>>
>>
>> On Wed, Mar 14, 2012 at 12:30 PM, Francis Hook <francis.hook at gmail.com> wrote:
>>> And I think we need more diversity and more redundancy on the
>>> terrestrial back bone - if two backhaul links between NBO and MSA go
>>> down, its probably worse than one submarine cable cut.
>>>
>>>
>>> On 14 March 2012 12:28, Francis Hook <francis.hook at gmail.com> wrote:
>>>> Zuku, TKL and Airtel too were down and seem partially restored  - word
>>>> from Zuku is that a link between NBO and MSA was affected.
>>>>
>>>>
>>>> On 14 March 2012 10:52, Harry Delano <harry at comtelsys.co.ke> wrote:
>>>>>
>>>>>
>>>>> Who has any idea what’s happening. The List is too silent, or are we
>>>>> affected
>>>>>
>>>>> by the connectivity break-down…?
>>>>>
>>>>>
>>>>>
>>>>> Seems Safaricom and Orange, are the only ones still standing on their feet
>>>>> as
>>>>>
>>>>> per the last check..
>>>>>
>>>>>
>>>>>
>>>>> Anyone..?
>>>>>
>>>>>
>>>>>
>>>>> Harry
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> kictanet mailing list
>>>>> kictanet at lists.kictanet.or.ke
>>>>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>>>>
>>>>> Unsubscribe or change your options at
>>>>> http://lists.kictanet.or.ke/mailman/options/kictanet/francis.hook%40gmail.com
>>>>>
>>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
>>>>> people and institutions interested and involved in ICT policy and
>>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
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>>>>> not spam, do not market your wares or qualifications.
>>>>
>>>>
>>>>
>>>> --
>>>> Francis Hook
>>>> +254 733 504561
>>>
>>>
>>>
>>> --
>>> Francis Hook
>>> +254 733 504561
>>>
>>> _______________________________________________
>>> kictanet mailing list
>>> kictanet at lists.kictanet.or.ke
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>>>
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>>>
>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>>>
>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
>
>
>
>--
>Francis Hook
>+254 733 504561
>
>_______________________________________________
>kictanet mailing list
>kictanet at lists.kictanet.or.ke
>http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
>
>Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/mouzmuyer%40gmail.com
>
>The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.
>
>KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
>

-- 
Kind Regards,

Moses Muya.

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KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people's times and bandwidth, share knowledge, don't flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.
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